Job Description

This role is responsible for being the enhanced support for large IT customers in India for Exam Voucher transactions. This role is responsible for working with internal teams and systems to ensure orders are being processed and invoiced in a timely manner. This role is also responsible for working with customers to setup accounts, respond to questions/concerns, monitor key order metrics, and complete some accounting monitoring activities.

Key Responsibilities:

• Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Setup outbound meetings with clients to review questions and issues
• Coordinate product and system demos with customers
• Act as support bridge between local customers and global support teams
• Vendor empanelment at customer end
• Customer operational support.
• Customer engagement for operational aspects of sales work.
• Manage sales process operations and coordinate legal/functional documentation for sales process.
• Monitor performance indicators
• Manage sales tracking tools and report on important information
• Stay up to date with new product and feature launches

• Suggest sales process improvements

Requirements:

• Proven work experience as a Sales support specialist, Sales support associate, or Customer Service associate
• Understanding of legal/functional paperwork around sales processes in India
• Hands on experience with ERP and CRM systems
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Excellent communication skills in both English
• Analytical and multitasking skills
• Teamwork and motivational skills