Stem, Inc.

Associate ROC Analyst

Stem, Inc.  •  Republic of India (Onsite)  •  4 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

About Stem - Driven by human and artificial intelligence – Stem is unlocking energy intelligence.

Stem is a global leader reimagining technology to support the energy transition. Turning complexity into clarity, and potential into performance.
We help asset owners, operators and stakeholders benefit from the full value of their energy portfolio by enabling the intelligent development, deployment, and operation of clean energy assets. Our integrated software suite, PowerTrack, is the industry standard and best-in-class for asset monitoring, supported by professional and managed services, under one roof. Meant to tackle challenges as seamlessly as possible, Stem shows the information needed clearly and accurately and helps harness raw data to inform actionable insight. With global projects managed in 55 countries – from Germany to Japan and across North America – customers have relied on Stem for nearly 20 years to maximize the value of their clean energy projects.


Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.

JobLocation
Gurugram,Haryana24*7PST/PDTworkinghours.
TheROC(Remoteoperationscenter)Analystperformstechnicalanalysis of system issues and outages as they occur across our fleet of networked Energy Storage Systems. This individual performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-levelnetworkengineers.TheNOCAnalystis responsiblefor researchinganddocumentingvariousmitigation strategies.This individual must be able to prioritize remediation of issues with critical uptime requirements. The NOCanalystmayalsoperformbasicsystem administrationtaskssuchasnetwork/systemtroubleshooting,patching operating systems and applications, and executing various scripts.As we expand our services internationally, we needtechstobeabletocoveroffhourshifts fromCalifornia’stimezoneandthereforewearelookingtobringupa team in India via our partner Also Energy. This
will help us deal with backlog from overnight and help be prepared in the morning.
Responsibilities:
RemotelyIdentify,prioritize,andtroubleshootincidentsinaccordancewithcustomerbusiness requirements, organizational policies, and operational impact
Developtoolsandprocessestosupportcontinuousimprovementinitiatives
Createnewrulesforourdataengine,tosupportstrategicrootcausecorrections
Monitorandtroubleshootawidevarietyofinformationandnetworksystemsthatinclude,butarenot limitedtoLAN/WANsystems,firewalls,IoTsystems,operatingsystems,andenergystorage management systems
TrackoperationalincidentsinJIRA
Coordinatewithfieldtechniciansduringinstallationandoperationalissueresolution
Notify field service, customer operations, and third-party service providers of issues, outages and
remediation status.
Workwithinternalandexternaltechnicalandserviceteamstosupportbothtemporaryandpermanent solutions to system issues, and to create and/or update knowledge base articles
Requirements:
BTech/ BE degree in Electrical Engineering, Electrical and Electronics Engineering or Electronics and Communication Engineering from an accredited college or university.
Goodunderstandingofcommunicationprotocolsthatinclude butnotlimitedtoMODBUSRS485and TCP/IP communications; Networking fundamentals like DHCP/Static, DNS, TCP/IP protocols; and router/switch configuration and IP address planning.
Knowledge of electrical power systems, solar power systems and Battery Energy Storage Systems (BESS).
Experiencewithanalyzinglargesetsofdataanddataanalysis.
Knowledgeofserveroperatingsystemsandnetworkdevices.
Abilitytothinkcreativelytoresolveproblemsinambiguoussituations.
Workwithexecutionofcustomscripts(lightcoding/understanding).
GoodverbalandwrittenEnglishlanguageskills.
Abilitytoworkinflexibleshifttimings(24*7).
Preferred:
Experienceofsolarassetperformanceanalysis.BESSExperiencedpreferred.
Experienceprovidingremotesupportusingvirtualdesktoptools.
ExperiencewithJira,Confluence,Linux/commandline.
Analyticalaptitudeandabilitytoworkundergiventimeline.
FieldSupport24*7ShiftoperationInter teamcoordinationexperiencepreferred


Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.

Stem, Inc.

About Stem, Inc.

At Stem, we’re reimagining technology to drive the energy transition. Turning complexity into clarity, and potential into performance.

We help asset owners, operators and stakeholders benefit from the full value of their energy portfolio by enabling the intelligent development, deployment, and operation of clean energy assets. Our integrated software suite, PowerTrack, is the industry-standard and best-in-class for asset monitoring, supported by professional and managed services, under one roof. Meant to tackle challenges as seamlessly as possible, we show you the information you need clearly and accurately and help you harness raw data to inform actionable insight. With global projects managed in over 55 countries, 16,000 customers have relied on Stem for nearly 20 years to maximize the value of their clean energy projects.

Driven by human and artificial intelligence – we're unlocking energy intelligence. Learn more at stem.com.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Houston, Texas
Year Founded
2009
Website
stem.com
Social Media