Assisting the Retail Training Manager in driving and executing HOKA China’s retail training initiatives to elevate frontline capabilities and support business performance. This role requires a hands-on, action-oriented professional who translates brand and sales strategies into practical store-level execution. By combining core training deployment with active field coaching, this position ensures frontline teams embody the running culture while consistently driving sustainable business growth.
40% Retail Curriculum engineering & Core Capability Onboarding
Architect and deliver structured HOKA China retail training assets and methodologies to accelerate frontline talent's time-to-productivity while ensuring strict compliance with operational guidelines.
20% Omni-Channel On-site Coaching & Intervention
Conduct regular, proactive store visits to diagnose frontline skill gaps. Partner with Area Managers to focus on 'Controllable Factors' (e.g., CR and UPT metrics), providing direct, hands-on coaching and field interventions to boost store KPIs.
15% Project Execution & Efficiency Optimization
Execute assigned training projects under brand guidelines to enhance staff productivity (labor efficiency) and overall capability. Track training outcomes and build actionable case libraries from best practices.
15% Running Community Initiative Implementation
Organize and implement running-related training and community projects. Cultivate a "runner mindset" within store teams, ensuring staff can organically speak the community language and connect with running consumers.
10% Drive Digital Learning Strategy & Performance Metrics
Oversee the digital learning strategy and monitor the Mystery Shopper Program (MSP) to drive store service consistency, while leveraging LMS analytics to identify training gaps and direct on-site performance interventions.
Deckers Brands is a global organization that has been developing and nurturing brands into global icons since 1973. We design, market, and distribute footwear, apparel, and accessories developed for both everyday casual lifestyle uses and high-performance activities. Our portfolio of brands includes UGG®, HOKA®, and Teva®.
We believe that when we come together, we have the powerful opportunity to shape our culture and daily experiences, prioritize holistic wellbeing, and drive continued business success. Together, Every Step is a promise kept at Deckers that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. It is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
