Job Description

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type

Regular

Job Description

Retail Sales Associate:

About Our Company

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.

As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

Why Work At Breezeline?

As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

Internal Values – How we act

We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.

And here is how we do it.

Fun: We laugh a lot. It makes every day brighter, and if you do not love what you do, you’re not doing it right.

Job flexibility: We think everything you do matters – at work and home.

Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.

Total Rewards: Let’s be honest; everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We have you and your family covered with one of the best packages in the business.

Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!

Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.

About The Job

Position Summary:

POSITION SUMMARY:

In accordance with established procedures, policies and available tools, the successful candidate is responsible for handling inbound traffic in store and outbound calls from all Breezeline systems in a timely and professional manner. The mandate is to maximize all sales opportunities, resolve customer issues and ensure an optimal level of quality customer service.

This role places a major focus on providing efficient and friendly service to customers who visit a Breezeline retail location. The duties include but are not limited to: actively promoting Company products and services at every opportunity, identifying sales opportunities, and providing an optimal level of professional service to all customers. The expectation of this position is that agents are highly driven and consistently working to achieve and exceed their targets. The Retail Sales Associate thrives on competition and achievement and is determined to be a top performer, who is comfortable taking on challenges, is resilient and can overcome rejection in pursuing sales opportunities.

Responsibilities:

• Delivers face to face customer interaction that will entice customers to select Breezeline as their sole provider of Cable TV, Internet and phone services in a variety of retail settings including Storefronts, Pop Ups, and Special Events achieving or exceeding all sales targets.
• Actively focuses on selling, upgrading and promoting Breezeline products & services. Provides professional services and solutions to meet customer needs. Schedules and inputs order requests using the compliance tools necessary
• Highlights the features and benefits of all Breezeline products and services by confidently demonstrating sales behaviors as trained
• Promotes and up-sells products and services with both new and existing customers being agile to execute various sales techniques to maximize sales opportunities.
• Makes every effort to retain customers who express their wish to cancel their subscription or reduce their level of service. Is upfront in all of their dealings with customers. Is proactive, sincere and empathetic when responding to customers’ questions or issues.
• Resolves billing inquiries and service discrepancies. Credits and debits customer accounts. Initiates customer refunds for all systems and submits to supervisor for approval.
• Responsible for accurate data input using prescribed applications and processes for all customers’ add move and change requests.
• Responsible for asset management: returns, exchanges, distribution of all Breezeline equipment while at the storefront.
• Actively participates in corporate initiated selling skills training as well and new procedural enhancements as part of the position requirements.
• As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
• To support Breezeline’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.
• Assist with other departmental requests as required and performs special projects as assigned.
• Assist with other storefronts in alternate locations if required.

ESSENTIAL QUALIFICATIONS

ACADEMIC TRAINING

• High school
• Post-secondary education preferred

WORK EXPERIENCE

• Minimum 1- 3 years of Sales and Customer service experience.

SPECIFIC COMPETENCIES

• Strong communication skills (written and verbal).
• Performance at a high standard and consistently meets/exceeds all Key Performance Indicator (KPI) expectations.
• As an ambassador of Breezeline, demonstrates high level interpersonal skills with a winning customer service attitude and professional communication etiquette and appropriate presentation as per our departmental dress code policy and guidelines.
• Proven ability to easily build genuine connections with our customers.
• Highly organized and detail oriented with the ability to identify, analyze, resolve and/or escalate customer inquiries or issues.
• Self-motivated with the ability to take initiative and resolve problems independently. Monitors own quality of work.
• Open to change with a learning attitude towards work and to contribute to teams.
• Basic accounting knowledge is an asset.
• Demonstrate the ability to navigate between multiple applications while continuing to engage the customer.
• Flexibility required with respect to hours of work as they may be required to work rotating schedules which include and are not limited to days/evenings/weekends/general holidays. Hours may be subject to change as business needs evolve.
• Prior face to face & outbound sales experience is required. Must have previous experience working PCs and demonstrated navigation abilities within a Windows environment.
• Experience in google suite applications is preferred.

PHYSICAL DEMANDS

• Considerable amount of time standing and occasional lifting (at least 20 lbs) is required.

Available Benefits:

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short-term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Participation in the Employee Bonus Plan
• Participation in the Stock Purchase Plan
• Complimentary and discounted broadband services (for those in our service area)
• Tuition Reimbursement
• Headspace Membership
• Opportunities for LinkedIn Learning subscriptions for select colleagues

Supervisory Responsibilities

This position has no supervisory responsibilities.

Location

Leonardtown, MD

Company

Breezeline

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com