Job Description

MASS MoCA’s gift shop is seeking a full-time Associate Retail Manager. The Associate Retail Manager will report to the Manager and Buyer of the MASS MoCA Gift Shop and they will train and work alongside a team of Retail Sales Associates.

This position requires exceptional interpersonal skills as they play a vital role in the overall success of the visitor experience at MASS MoCA, providing a foundation for our guest’s experience in a welcoming, enthusiastic, and engaging way. The Associate Retail Manager position also requires self-motivation, the ability to multitask, basic math skills, as well as careful organization and attention to detail.

The MASS MoCA gift shop is an important part of the museum’s earned revenue operation and contributes to the overall visitor experience. The Associate Retail Manager will not only gain a deep knowledge of the products offered in the gift shop but will also act as a spokesperson for the museum and serve as an example for the gift shop staff through their ability to share information about the history of MASS MoCA as well as current and past exhibitions and performances, establishing connections to promote educational and performing arts programs, encouraging visitors to explore the North Adams community and the Berkshires at large, and imparting other information that provides the best possible experience at the museum and in our community.

Schedule: Thursday-Monday, 9am - 5:30pm

Duties and Responsibilities:

• Cheerfully greeting customers and providing suggestions and product information.
• Handling/counting cash, making regular bank deposits, and running reports for accounting.
• Monitoring and maintaining an accurate inventory, including receiving new shipments into the POS system and assisting with the organization of semiannual physical inventory counts.
• Monitoring the online store inventory, publishing and deactivating products as needed, and assisting with building new content.
• Receiving, packing and shipping online store and phone orders.
• Monitoring and responding to store voicemail.
• Creating monthly schedules for the retail store.
• Training all new Retail Sales Associates; coaching, supporting, and working closely with them. Leading by example.
• Cleaning store fixtures and maintaining attractive merchandise displays.
• Ensuring all pricing, signage and displays are correct at all times.
• Opening and closing the store and operating the POS system and cash drawer.
• Organizing overstock and replenishing store displays as needed.
• Taking initiative to learn about the history of MASS MoCA and the current and past exhibitions and performances in order to answer customer questions.
• Organizing and affixing price tags to new incoming shipments of products.
• All duties of the retail sales associate position
• Provide occasional coverage and support for MASS MoCA’s R&D Store as needed- including assisting with opening/closing procedures, shift coverage and covering staff breaks as needed
• This job description is intended to describe the general nature of the role and the work being performed. It is not an exhaustive list of all responsibilities. The Associate Retail Manager may be required to perform duties outside of their normal responsibilities, as needed.

Requirements

Requirements and Qualifications:

• Minimum high school diploma or equivalent required
• Minimum 3 years customer service experience, minimum 1 year in a sales lead capacity
• Candidates must be friendly, patient, computer-savvy, a self-starter and confident to work independently.
• Knowledge of the North Adams area is preferred, and customer service experience is a must.
• The Associate Retail Manager is required to work regular weekends as well as holidays, evenings and festivals when needed.

Physical Requirements

• Must be able to stand for long periods of time.
• Must be able to lift up to 40lbs
• This position is based on site at MASS MoCA’s North Adams campus; regular 40 hour per week in-person attendance is required

As defined by the National Labor Relations Act, this position is part of the bargaining unit for UAW Local 2110.

Compensation and Benefits:

• $21.50 per hour. Non-exempt.
• This position does not offer relocation assistance
• Medical insurance
• Dental insurance
• Life insurance
• Long term disability insurance
• Flexible Spending Account (FSA)
• Dependent Care Account (DCA)
• Medical deductible reimbursement
• 401(k) retirement plan
• Roth 401(k) option
• Paid Time Off (PTO)
• Sick Time
• Emergency Assistance Fund (LemonAid)
• Retirement planning support
• Professional development reimbursement
• Educational leave
• Reciprocal Organization of Associated Museums (ROAM)
• Employee Assistance Program (EAP)
• Student loan repayment assistance
• Discounts at Gift Shop and R&D Store
• Staff appreciation social events year-round

Application Process: Interested candidates should apply online with a resume and cover letter. The application also includes a few brief questions to help us better understand your experience and interest in the role. Incomplete applications—including those missing the requested documents—may not be fully considered.

About MASS MoCA:

MASS MoCA is a vibrant non-collecting art museum with approximately 300,000 square feet of exhibition space dedicated to visual art and projects by contemporary artists. Formerly a 19th century factory, these exhibition spaces are unconventional, vast, soaring galleries spanning multiple buildings. Half of that space is dedicated to rotating 10–16 month exhibitions of which we present 4 to 6 large-scale exhibitions per year, along with smaller projects and commissions. The additional space is dedicated to long-term exhibitions in conjunction with artists, estates, and collections that run from 10 months to 25 years. MASS MoCA frequently works directly with artists on the fabrication of new commissions and large-scale site-specific installations.

MASS MoCA was founded in 1999, not only as a contemporary art museum and performing arts venue, but also as a creative campus with a regional, national and global impact. MASS MoCA is one of the world's liveliest centers for making and enjoying today's most evocative art. With vast galleries and a stunning collection of indoor and outdoor performing arts venues, MASS MoCA is able to embrace all forms of art: music, sculpture, dance, film, painting, photography, theater, and new, boundary-crossing works of art that defy easy classification. From its beginnings as the major textile mill Arnold Print Works in the mid-19th century, to its days as the Sprague Electric Company in the mid-20th century, to its current iteration as a globally renowned contemporary art museum and fabrication center, the 24-acre MASS MoCA campus has a rich history of serving as the economic engine of the city of North Adams and the surrounding region.