Job Description

Job Description Summary
The Associate, Retail Channels (Bilingual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcend virtual/video face to face interactions. Position works on-site based in Bayamon, PR.

MAJOR DUTIES & RESPONSIBILITIES:

• Serves customer in a professional and exceptional, courteous, efficient manner through prompt handling of all teller functions.

• Perform regular teller’s transactions through electronic/remote interactions in compliance with bank policies and procedures.

• Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries.

• Works independently and utilizes effective problem-solving skills to resolve issues; effectively uses knowledge of operating and security procedures in order to make on-the-spot transactions.

• Multitasks by working with multiple software programs concurrently to complete a transaction and communicating with more than one customer concurrently.

• Identifies cross-selling opportunities, selling new or additional products or services that meet customers' needs, and makes appropriate referrals to other bank areas.

• Performs end of day balancing according to procedures.

• Adheres to security, audit, and compliance requirements.

• May act as a mentor/trainer to new Virtual Tellers.

• Communicates customer comments, issues and requests to the appropriate branch/department.

• Clearly communicates the proper use of the Virtual Teller Station, handling customer's objections and anxiety to new technology.

• Promotes benefits of the technology and ensures a positive experience.

• Other duties may be assigned.

EDUCATION AND EXPERIENCE:

• Associate or bachelor’s degree in business administration or related field required.

• One (1) year of customer service, call center or sales experience required.

• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

• Excellent customer service, interpersonal, problem-solving and documentations skills required both verbal and written.

• Requires good telephone etiquette, listening and communication skills.

• Understanding of banking or financial products and services preferred.

• Detail oriented and able to manage multiple priorities required.

• Computer proficiency required. Knowledge of MS Office and other business applications preferred.

• Bilingual, English and Spanish required.

• Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required.

WORK AUTHORIZATION & ELEGIBILITY:

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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