Job Description

The Associate Remediation Specialist is responsible for supporting the delivery of document accessibility and remediation projects, ensuring digital content is inclusive and aligned with accessibility standards. The role focuses on developing foundational expertise in remediating PDFs and other document formats in accordance with WCAG 2.1/2.2, while contributing to global clients’ compliance with accessibility regulations such as the ADA, ACA, and the EAA.

Responsibilities:

• Support the remediation of PDFs, Word documents, PowerPoint presentations, and other digital formats using

accessibility best practices

• Apply basic tagging, reading order, alternative text, and structural elements in line with WCAG 2.1/2.2 standards

• Perform initial quality checks using automated tools and assistive technologies (e.g., screen readers such as

JAWS, NVDA)

• Create and edit alternative text for standard images and non-text elements

• Assist in remediating structured content such as tables, lists, and simple forms

• Prepare and organize source files (e.g., Word, PowerPoint) to support remediation workflows

• Utilize accessibility tools (e.g., Adobe Acrobat, PAC) to identify and resolve issues under guidance

• Support project delivery by adhering to timelines, guidelines, and quality expectations

• Collaborate with internal teams (Project Management, Quality, Sales) to ensure clarity of requirements

• Track assigned tasks and provide status updates to stakeholders

• Escalate issues or blockers in a timely manner

• Contribute to documentation and reporting of accessibility compliance

• Stay up to date with accessibility standards and tools, actively building knowledge and skills

• Complete all other tasks deemed appropriate for the role and assigned by supervisor/leadership

Requirements

• Excellent written and verbal communication skills in English

• Strong analytical and problem-solving abilities

• High level of attention to detail and organisation

• Effective time management skills, with the ability to prioritise and manage multiple tasks

• Strong interpersonal skills with the ability to collaborate across teams

• Ability to work both independently and in a team-oriented environment

• Proactive mindset with a willingness to learn, adapt, and take on new challenges

Required Experience and Qualifications

• Bachelor’s degree or equivalent

• Previous customer service and/or project coordination experience

• Demonstrated interest in digital accessibility standards (WCAG 2.1/2.2) and related regulations

• Exposure to structured content, document formatting, or quality review processes (academic or professional

Desired Skills and Experience

• Familiarity with WCAG 2.1/2.2 and accessibility regulations (ADA, ACA, EAA)

• Experience using accessibility tools (e.g., Adobe Acrobat, PAC)

• Basic experience with screen readers (e.g., JAWS, NVDA)