Job Description

The position of Associate Remediation Specialist is a key player at TransPerfect. Specialists execute document accessibility projects from the start to the finish and serve as a vital resource for ensuring our clients' digital content is inclusive. Individuals in this role focus on PDF and document remediation in line with WCAG 2.1/2.2 guidelines, directly helping global organizations stay compliant with critical accessibility legislation (including the ADA, ACA, and the EU Accessibility Act). This role is ideal for detail-oriented individuals looking to build a career in digital accessibility and compliance.

Responsibilities:

• Be responsible for the entire life-cycle of all document remediation projects assigned to the individual

• Remediate PDFs, Word documents, PowerPoints, and other digital formats by properly adjusting tags, reading order, and alternative text to meet WCAG 2.1/2.2 standards

• Juggle multiple projects and priorities simultaneously in a fast-paced environment

• Understand and abide by individual project instructions

• Liaise with sales and project management staff to clarify project parameters

• Coordinate with quality personnel and utilize assistive technologies to ensure that the remediated documents perfectly comply with instructions and global accessibility laws

• Communicate any issues/problems that arise

• Distribute information to sales staff in a timely manner

Requirements

• Familiarity with or a strong desire to learn digital accessibility guidelines (WCAG 2.1/2.2) and related legislation (ADA, ACA, EU Accessibility Act)

• Experience with document tagging, structural accessibility, or screen readers (such as JAWS or NVDA) is a strong plus

• Excellent written and verbal English communication skills

• Minimum Bachelor’s degree or equivalent

• Excellent problem solving and analytical skills

• Customer service and/or project management experience

• Strong interpersonal skills

• Effective time management

• Strong organizational skills, attention to detail, and the ability to multi-task

• Working knowledge of MS Office and Adobe Acrobat

• Ability to prioritize and schedule tasks and work in a team environment.

• Must be willing to learn new things, be open to challenges and thrive on success