Job Description

Location

This is an onsite float position, and applicants must be available to work at potentially 9 clinic locations. (Downtown and Metro Indianapolis) Float staff support coverage for PTO, last‑minute call‑ins, higher‑volume clinics, and front‑desk staffing needs. Mileage reimbursements available.

Schedule

• 40 hours per week, with varying days, times, and clinic assignments
• Hours will fall Monday–Thursday between 7:15 a.m.–6:15 p.m. and Friday 7:15 a.m.–4:15 p.m.
• Some shifts will be 7:15 a.m.–6:15 p.m.
• As a float, there may be last‑minute changes to shift times or assigned locations based on staffing needs

Top Responsibilities

• Register, schedule, and check in patients
• Communicate with patients, coworkers, and providers
• Maintain and update medical records

Department Interaction

• Send records to referring providers and workers’ compensation adjusters
• Work with other IU Health clinics for patient transfers
• Collaborate with the department’s central scheduling team and insurance team

Skills & Attributes

• Strong attention to detail
• Ability to multitask in a fast‑paced environment
• Effective communication skills
• Experience with Cerner or Epic is a plus
• Proactive and comfortable asking questions
• Strong problem‑solving skills

Training

• 6–8 weeks of training, beginning at one clinic to learn core responsibilities, then expanding to other clinics
• Training may be extended as needed
• Supportive, welcoming culture that encourages questions and feedback

This position oversees patient flow from entry to destination and ensures timely, accurate, and professional service delivery. Responsibilities include:

• Accurate and timely resolution of patient accounts
• Collecting information to generate complete and accurate financial and demographic records
• Insurance verification, prior authorization, and coordination of benefits
• Communicating with payers and patients to confirm financial information
• Accurate patient registration and scheduling of recurring appointments
• Answering incoming calls and directing patients and visitors appropriately
• Participating in departmental operations and performance‑improvement activities
• Complying with infection control, equipment training, regulatory standards, and safety programs
• Ordering, distributing, and maintaining department supplies
• Meeting productivity, quality, and service standards to support departmental goals

Requirements

• High School Diploma or GED required
• 0–3 years of customer service or medical office experience preferred
• Minimum one year of medical office experience or a combination of customer service experience and education in insurance verification, patient registration, or medical terminology strongly preferred
• Basic proficiency with Microsoft Office (Word, PowerPoint, Excel, Teams)

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.