Job Description

Reporting to the PVA Manager, the Associate PVA Manager serves as a working, execution focused leader responsible for daily operational oversight and delivery for an assigned customer account. This role combines hands on PVA execution with associate level leadership to ensure workflow continuity, adherence to established processes, and achievement of defined service and performance expectations. Formal employment decisions, including hiring, termination, compensation actions, performance management, and talent planning, are owned by the PVA Manager. The Associate Manager supports these activities through frontline coaching, documentation, and escalation of issues as appropriate.

Responsibilities

• Execute PVA responsibilities as defined within assigned customer workflows.

• Own daily operational execution and performance delivery for a designated customer account.

• Coordinate workload, schedules, and task prioritization to ensure timely and accurate execution of customer requirements.

• Monitor frontline operations to ensure compliance with established processes, service standards, and customer expectations.

• Identify operational risks, issues, or gaps and escalate to the PVA Manager as appropriate.

• Provide real-time coaching and guidance to PVAs to support consistent execution and adherence to standards.

• Track, compile, and report operational and performance metrics to the PVA Manager.

• Partner with the PVA Manager to address escalations and support continuous improvement efforts.

• Own and maintain tactical documentation, workflows, and standard operating procedures for assigned accounts.

• Support the standardization and improvement of processes to drive efficiency and consistency.

• Execute HR and administrative processes as defined, including documentation support and coordination activities.

• Provide input and documentation related to employee performance observations to support manager led performance discussions.

• Escalate any hiring, termination, compensation decisions, formal performance management, and talent planning responsibilities to the PVA manager as necessary.

• Support people leadership through coaching, documentation, training coordination, and issue escalation.

Minimum Requirements

Education & Work Experience

• Bachelor’s degree and at least 5 years of experience in sales analysis and support OR high school diploma and at least 7 years of experience in sales analysis and support.

Knowledge / Skills / Abilities

• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.

• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

• Ability to present information to leaders either in a one on one or group presentation setting.

• Intermediate level skill in Microsoft Excel (including VLOOKUPs and creating pivot tables.

• Intermediate level skill in Microsoft PowerPoint and Word.

• Willing to travel up to 20% of time for business purposes.

Preferred Requirements

Work Experience

• Previous experience working with a virtual team.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$85,000.00 - $128,000.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.