Job Description

Accountabilities:

• Support the end-to-end execution of low-to-mid complexity online sample and sample-driven market research projects, ensuring deadlines and quality standards are consistently met.
• Coordinate project launch activities, confirm fieldwork readiness, and monitor projects throughout the fielding process.
• Track key field performance indicators, including incidence, completion rates, quotas, respondent flow, and project timelines.
• Conduct data checks and quality assurance reviews during fieldwork and take action when performance or quality issues arise.
• Manage fieldwork closeout activities, including reconciliations and honorarium-related processes.
• Maintain proactive and professional communication with clients, providing project updates and escalating risks or issues when appropriate.
• Collaborate with Sales, Research Solutions, Programming, Operations, and other internal stakeholders to align project scope, requirements, timelines, and deliverables.
• Assist with sample planning and quota structures, including click-balancing and sampling adjustments during fieldwork.
• Troubleshoot field performance challenges, recommend corrective actions, and coordinate with third-party sample vendors to optimize respondent flow and quality.
• Support revenue tracking, forecasting, invoice preparation, and reconciliation activities for assigned projects.
• Ensure scope changes are properly documented, communicated, and reflected in project records.
• Maintain accurate project documentation, reporting, and debrief materials throughout the project lifecycle.
• Contribute to process consistency, operational compliance, and continuous improvement within the Sample Solutions function.

Requirements:

• At least 2 years of relevant project coordination or project management experience, ideally within market research, online sampling, sample operations, or a related environment.
• Bachelor's degree or equivalent professional experience.
• Understanding of market research fundamentals and primary research methodologies.
• Strong written and verbal communication skills, with the ability to communicate clearly and professionally with clients, colleagues, and external partners.
• Excellent organizational and time-management skills, with strong attention to detail.
• Ability to manage multiple projects and competing priorities effectively in a fast-paced environment.
• Strong analytical and problem-solving abilities, including the ability to interpret field performance data and identify potential issues.
• Working knowledge of Microsoft Office Suite and Google Workspace
• Ability to work independently while collaborating effectively within a distributed, cross-functional team.
• Experience working with online panels or third-party sample providers is a plus.
• Familiarity with CRM, project management, or project tracking systems is advantageous.
• Experience managing quotas, click-balancing, or complex targeting criteria is preferred.
• Experience creating project documentation, process guides, or training materials is an advantage.
• Strong English-language communication skills and the ability to listen, analyze information, organize thoughts, and communicate concise, professional responses.
• Comfortable working extensively with computers and digital collaboration tools.
• Reliable, consistent, and responsive in communication with colleagues, stakeholders, and management.
• Open to receiving and providing constructive feedback in a professional and positive manner.
• Able to work in accordance with established policies, procedures, and professional standards.

Benefits:

• Full-time opportunity with a remote working arrangement in India
• Opportunity to work on diverse market research and consumer insights projects with measurable business impact.
• Exposure to project management, sample operations, research methodologies, client engagement, and data-driven decision-making.
• Collaboration with cross-functional teams including Sales, Research Solutions, Operations, Programming, and external partners.
• Opportunity to develop expertise in online sampling, quota management, field performance, and project delivery.
• Fast-paced environment offering opportunities to take ownership and develop professionally.
• Career growth opportunities within a growing consumer insights and digital marketing environment.
• Collaborative workplace culture centered on teamwork, respect, ownership, innovation, and continuous learning.
• Opportunity to build project management and stakeholder management skills while working on increasingly complex engagements.