At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.
AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:
30% Contributor: Participate in the growth of the PMO department using tools established by AAA. Provide recommendations for improvement of project management processes currently in use. Ensure time reporting is entered by IT in a timely manner; work with other IT associates to aid and assist with keeping PPM up to date regarding project status and resource allocation, assist with building new reports and KPI's to be used within IT and Project Management.
25% Accountability / Ownership / Leadership: Responsible for the completion and delivery of all technical and non-technical project deliverables within and across all phases of the assigned project lifecycle. This includes defining project scope, ensuring proper requirements are defined and approved, creating a detailed project work plan, RACI, RAID, and Resource Management Plan. Point of Contact for all project related initiatives such as requirements, development, system integration testing, UAT, training, and change management. This includes working with both internal and external resources.
20% Case Management: Responsible for tracking, communicating, assigning, and ensuring closing out of all project related Action Items, Issues, Risks, and Change Requests in a timeline and effective manner.
15% Communications: Effectively provide regular status updates that pertain to all aspects of a project, including, but not limited to scope, schedule, and budget to all project stakeholders and sponsors.
5% Budget Management: Using AAA provided project management software, responsible for all aspects of a project budget including but not limited to determining overall project cost, obtaining project budget approval, continually monitoring project budget and cash flow for deficits or overages, and reporting back to project stakeholders and sponsors.
5% Resource Management: Properly ensure that all required internal and external resources are assigned to individual project tasks and continually update their capacity in AAA provided project management software to ensure proper resource allocation across multiple club wide initiatives.
Starting rate: $60-159 - $70,776
This position does not offer visa sponsorship now or in the future.
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S. states, the province of Quebec, Puerto Rico, and the U.S. Virgin Islands.
For over 100 years, AAA has provided safety, security, and peace of mind. ACG advances AAA’s mission by providing a full suite of products and services to millions of AAA Members, from roadside assistance to insurance to travel support. We pride ourselves on always being there when you need us, delivering the highest level of customer service and value to each and every member. We seek to be a trusted ally—on the road and throughout life’s journey.
AAA - The Auto Club Group belongs to the national AAA Federation, which is committed to improving the lives of our combined 60 million members across North America.
