Job Description

Who We Are

C Space is the leader in online communities — having defined and redefined them for 25 years. We create vibrant hubs of customer insights and put our clients on a first-name basis with their customers. Now part of the Escalent Enterprise, along with Hall & Partners, this is a great time to join C Space due to an expanded offering and broadened client base.

Who You Are

You are a proactive problem-solver who thrives in a fast-paced environment. You juggle multiple priorities, pivot quickly, and maintain a calm, organized approach under pressure. You communicate effectively with people at all levels, lead with empathy, and listen actively. You bring rigor and precision to everything you do—whether managing data, coordinating teams, or crafting communications.

You value accuracy and keep information up to date. You have exceptional attention to detail and organization—in your communications, your note-taking, and all data tracking. You have a commercial mindset and are always looking for ways to improve operational efficiency, profitability, and the team experience. You’re passionate about operations and excited to make processes seamless and scalable.

You are fearless in reaching out, building alignment, and connecting the right people across the business to achieve outcomes. You work well independently but also thrive in collaborative settings.

What You’ll Do

As part of the Communities Delivery team, you will report to an Associate Director and work closely with leadership and client account teams. This role bridges project management and resource planning, driving efficiency and excellence across client engagements. You will support all aspects of resourcing across our team (~70 people) and project management within several enterprise client account teams.

The salary range for this position is $60,000–$75,000 If this range is not the right fit, please consider our other openings.

Responsibilities

Resourcing & Staffing (Communities Delivery) – 60%

• Partner with the Communities Delivery leadership team to staff client account teams.
• Solve staffing challenges across all client accounts, ensuring optimal allocation for clients, teams, and individuals.
• Align staffing with revenue goals, margin improvement strategies, and growth priorities (for both clients and individuals).
• Collaborate with the Growth team to plan staffing for new opportunities.
• Connect the dots between team communication and data, proactively anticipating next steps.
• Lead daily conversations with employees and leaders about staffing, career aspirations, skill sets, and feedback.
• Maintain accurate trackers for hours, budgets, and margins with exceptional attention to detail.
• Identify, test, and implement process improvements and new systems to enhance efficiency and effectiveness.
• Build a broad understanding of C Space’s departments, work products, and ways of working.
• Handle confidential information with discretion.
• Support other strategic initiatives as defined by the Head of Client Services and Communities Delivery leadership.
• Oversee freelancer assignments, track budgets, and evaluate performance.

Project Management (Communities Delivery Client Teams) – 40%

• Serve as a client-facing strategic partner to Account Leads, managing day-to-day operations as the person who “keeps the trains on schedule.”
• Oversee team coordination and resource allocation for client projects, ensuring profitability and high-quality delivery.
• Develop and manage project timelines and budgets.
• Support management of account scope and project pricing.
• Coordinate onboarding for new team members, including access to resources and training on workflows.
• Anticipate roadblocks and support project leads in proactively adjusting plans to meet client deadlines.
• Identify efficiencies and opportunities for improvement in how the team collaborates internally and with other parts of the business (including client teams, sales, and operational partners).

Qualifications

• 1-3 years of experience in project management, program management, or executive support within a professional services environment.
• Strong attention to detail and rigor in maintaining accurate, up-to-date data and documentation.
• Skilled at capturing comprehensive, actionable notes from live conversations.
• Strong verbal and written communication skills—clear, confident, and adaptable for different audiences, both internal and external.
• Ability to shift tone across contexts: casual, client-facing, and company-wide.
• High-touch communicator who provides timely, detailed updates and follows up consistently.
• Comfortable using multiple communication platforms: phone, video, in-person, chat, email, SharePoint.
• Ability to multitask and manage competing priorities across the business, make informed trade-offs, and communicate decisions effectively.
• Energized by problem-solving, whether small tasks or large-scale staffing changes and process improvements.
• Ability to prioritize and re-prioritize a running list of to-dos and next steps while making informed trade-offs.
• Experience with project management or resource management software is beneficial but not required; willingness to learn is key.
• Openness to exploring, testing, and encouraging adoption of new technologies and systems.

Benefits and Culture

• Medical, Dental, and Vision Insurance — large national carriers (domestic partner coverage included)
• 401(k) with Company Match — no vesting period; bi-weekly contributions
• Flexible PTO — encouraged to take at least 3 weeks of true vacation time
• Paid Parental Leave
• 12 Paid Company Holidays
• Hybrid/Virtual Work — virtual-first workforce with employees in most states
• Salary range for this role: $60,000–$75,000

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status.