Job Description

Purpose:

We are seeking an Agile Product Owner to lead the development and implementation of Consumer Servicing enhancements. The ideal candidate will have strong communication skills, experience working in a matrixed environment with clients and technical development teams, strong project management and Agile skills, with a proven track record of delivering successful projects. This position will report to the VP, PPC Train Leader

Essential Responsibilities:

• Partner with multiple internal and external sources to understand feature requests, market intelligence and user VOC, to translate into detailed feature stories ready for development
• Work with Product Owners, Scrum Masters, developers, UX and QA on feature development/enhancements, inclusive of design, testing and release processes
• Lead the feature development cycle, including build, test, launch and adoption.
• Coordinate user acceptance testing (UAT) with internal stakeholders
• Partner with Digital Analytics team to monitor post-release customer/client feedback, analyze and resolve any identified issues
• Support and aid in any Legal/Compliance items related to the feature development

• Develop deep understanding of the application/platform and provide input (to other Product Owners) about future product features or enhancements
• Participate in/support broader Digital team and Innovation Station team objectives, including business development presentations, BOLT Sessions, ETI process, Hackathons and other activities
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree OR in lieu of a degree, a high school diploma and 5+ years of project management experience

• Minimum of 3 years of project management experience, preferably in Digital or Marketing disciplines

Desired Characteristics:

• Experience with Agile software development framework, preferably acting as Product Owner
• Curious and passionate about the customer experience, with a proven record of creative problem solving

• Self-motivated, strong communicator (written/verbal) who thrives in a highly-matrixed and virtual/hybrid environment
• Experience in the credit card or financial services industry

• Digital proficiency, including an understanding of web/mobile devices, programming and applications
• Account management or relationship management experience including the ability to develop strong working relationships with cross-functional business partner