Job Description

The Associate Project Manager is responsible for coordinating customer implementation projects from initiation through project closure. They are responsible for project scheduling and coordination, budget control, non-conformity resolution, and risk management. 

This is an entry-level to early-career project management role responsible for managing small to moderately complex customer implementations, operating under limited oversight and aligned with established project management methodologies. 

Responsibilities

• Utilize the Project Implementation Methodology and related tools to bring projects to successful completion within scope, on time, and within budget. 
• Facilitate and coordinate client meetings using engaging, informative presentation methods. 
• Create and maintain project documentation utilizing standards prescribed by the
• Project Management team
• Develop, maintain, and track project plans, including timelines, milestones, dependencies, deliverables, and action items. 
• Manage timely and effective communication with key customer and internal stakeholders. 
• Monitor project scope against contractual commitments and escalate potential out-of-scope requests appropriately. 
• Oversee activities of project personnel to ensure projects progress on schedule and milestone commitments are met. 
• Identify, track, communicate, and escalate project risks, issues, dependencies, and customer decision delays in a timely and appropriate manner. 
• Provide support to other Project Management team members, as directed 
• Coordinate with cross-functional teams (e.g., Services, Sales, Support) to ensure alignment and successful customer outcomes. 
• Maintain accurate project data, status reporting, forecasts, and milestone tracking in company systems. 

Basic Qualifications

• Bachelor’s degree, equivalent international qualification, or relevant professional experience. 
• Proficiency with Microsoft Windows and Microsoft Office. 
• Oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact 
• Facilitation and project management skills 
• Organizational, multi-tasking, and time management skills 
• Able to thrive in a fast-paced environment. 
• Ability to work independently and in a team environment 
• Self-motivated with the ability to complete projects in a timely manner 
• Average travel requirements for this role are approximately 30% annualized and may vary by region and customer needs. 
• Ability to collaborate effectively with geographically distributed and cross-cultural teams. 
• Ability to support customer engagements across global time zones, with regular overlap required for North American business hours. 
• Proficiency/fluency in English, both written and verbal.