Job Description

About the Team

Ratings Workflow Solutions (RWS), part of the Ratings COO organization, is a cross-functional, agile team responsible for designing, implementing, and optimizing applications and workflows used by our Ratings staff. Our goal is to streamline processes, mitigate risks, and advance standardization and automation across Fitch’s ratings platforms and workflows. The team partners closely with analytical, business, and technology staff to ensure our systems support the needs of the Ratings organization and enable our staff to work effectively.

How You’ll Make an Impact

We’re looking for an Associate Product Owner to support one or more Product Owners in defining product roadmaps and translating business needs into actionable solutions. This role will contribute to strategic initiatives that improve the workflows, systems, and data processes underpinning Private Credit and Ratings work. We are looking for an independent yet highly collaborative thinker with strong attention to detail and a proactive approach to requirements gathering and analysis. This role will work closely with Product Owners and cross-functional teams to understand current-state processes, identify opportunities to modernise workflows, and drive innovation through the use of AI and other enabling tools. The ideal candidate will be comfortable diving into the detail while maintaining a clear view of the bigger picture, with strong experience in writing clear user stories, creating well-defined Jira tickets, and translating business needs into actionable delivery plans. Responsibilities include streamlining document and data management, enhancing cross-team reporting, enabling AI-driven innovation in workflow management and content processing, and ensuring secure data delivery across platforms.

Working closely with Agile squads and business stakeholders, you’ll translate business needs into clear requirements and help drive solutions that improve operational efficiency. This role is ideal for someone who enjoys solving problems, collaborating across teams, and shaping product and process improvements in an Agile environment. The ideal candidate will bring a collaborative, customer-first mindset and be comfortable working with colleagues at different levels of Agile maturity.

• Support Product Owners in defining and executing product direction for records management, document feed capabilities and data flows across platforms, aligned to organizational goals and stakeholder needs.
• Analyze and document workflows and system processes in both current-state (as-is) and future-state (to-be) formats
• Elicit requirements from stakeholders and translate them into well-defined epics, features, and user stories with clear acceptance criteria.
• Participates in Agile ceremonies including backlog refinement, sprint planning, sprint retrospectives and daily scrum meetings
• Work closely with Agile squad members to provide timely feedback and help ensure sprint goals are met.
• Help maintain and refine the squad backlog, including prioritization support and sprint readiness.
• Coordinate dependencies across squads, partner teams, and upstream/downstream systems
• Help define and track product metrics to document business value.
• Support user readiness activities, including testing coordination, training materials, release communications, and post-release feedback loops.

You May Be a Good Fit If:

• Bachelor’s degree and at least 6 years of experience in product coordination or business analysis.
• Familiarity with Agile methodology and/or supporting delivery routines.
• Proficiency in Jira, Excel, and PowerPoint.
• Strong interpersonal skills, demonstrating an ability to work well with teams & stakeholders.
• Excellent communication skills and the ability to adapt communication to audience.
• Strong follow-through, attention to detail, and an ownership mindset.
• Ability to work effectively in a high-demand, matrixed organization.

What Would Make You Stand Out:

• Solid understanding of records and information governance, including the use of enterprise content platforms such as SharePoint, OneDrive, or equivalent tools.
• Proven ability to manage cross-application workflows, with a strong focus on process monitoring, issue resolution, and timely data delivery.
• Familiarity with financial services, credit ratings or the private credit market
• Agile/Scrum training or experience working within an Agile squad

Why Choose Fitch:

• Hybrid Work Environment: 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

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