Job Description

At Superchat, we're rebuilding how businesses talk to their customers. AI is becoming the engine of that communication. Integrations are what give that engine teeth: the data, the tools, the systems that turn a clever agent into one that actually closes loops.

Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide, from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day.

We started as a unified inbox: one place for every channel a customer might pick, WhatsApp, email, SMS, Instagram. Then ChatGPT happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human teams.

We're 100 people, profitable, and have raised €18M in funding (last round 4.5 years ago, we've been growing on our own money since). Headquartered in Berlin.

We're looking for a Product Manager to join our Integrations team.

In this role, you'll own the surface that decides whether our AI agents are clever demos or systems that actually do work. CRM sync, appointment bookings, call transfers, custom workflows: every action our agents take in the real world runs through your team. Plus our public API, webhooks, and the developer experience that lets partners build on top of us. If you're excited to design APIs, ship agent tooling, and own a surface that gets more strategic every quarter, this might be a great fit.

We're reshaping our product function around three pillars, AI, Integrations, and Core, with a PM in each, operating directly with our founder and CPO Mika. This role is for Integrations.

Learn how product is built from the inside, working side by side with our CPO.

As our Associate Product Manager, you'll work directly with our CPO as a force multiplier for the product team. You'll take on high-impact work across customer research, product data, product marketing and adoption - topics that span the whole product org rather than a single product area.

Who We Want

Hungry learner

You're eager to learn fast, actively seek feedback and turn it into visible progress within weeks, not months.

Structured self-starter

You're highly organized, bring order to messy situations and get things done without step-by-step guidance.

Analytical thinker

You're comfortable with data and can pull numbers from spreadsheets or analytics tools and turn them into clear insights.

Customer-curious

You enjoy talking to users, ask good follow-up questions and turn interviews into actionable takeaways.

Clear communicator

You write crisply, build clean slides and feel comfortable presenting to customers, e.g. in webinars.

Scrappy generalist

You're happy to switch between product marketing, data, research and ops, and no task is "beneath you".

AI-native

You use AI tools daily to work faster and better - from research and data analysis to drafting content and slides - and you're always experimenting with new ones.

Has taste

You have a strong sense for what good looks like in product, design and writing, and you notice when something feels off, even if it's "technically fine".

Language

You're fluent in English, written and spoken.

Who We Don't Want

• You only want "pure PM" work like roadmaps and specs and aren't interested in marketing or customer-facing tasks
• You need a lot of structure and clear processes to be productive
• You struggle to communicate clearly in English, in writing or in front of an audience
• You get defensive when receiving feedback
• You see this mainly as a title step rather than a chance to learn and get hands-on

Your Day to Day

Strategic Projects (~25%)

• Work directly with our CPO on the topics that matter most right now
• Prepare leadership meetings, drive decisions forward and make sure priorities turn into results

Product Marketing & Launches (~35%)

• Plan and run initiatives that bring our product to customers: webinars, product updates, customer events, newsletters and educational content
• Prepare and launch new features end-to-end together with Product, Engineering and Marketing
• Build sharp slides and reports for customers and leadership

Customer Research (~20%)

• Run customer interviews and turn what you hear into clear insights for the product team
• Feed those insights into roadmap decisions together with our PMs

Product Analytics & Adoption (~20%)

• Own dashboards on activation and adoption and turn the numbers into actions
• Drive initiatives that improve activation and adoption of key features

Stakeholders

Product Managers: Feed customer insights and data into roadmap decisions and support with research, specs and launch prep

Engineering & Design: Clarify requirements, gather product feedback and coordinate release timing for launches

Customer Success: Identify customers for interviews and work together on onboarding, activation and adoption initiatives

Sales: Build enablement material and slides, and align on positioning and messaging for new features

Marketing: Co-own product launches, webinars, release content and campaigns

Customers: Run interviews and webinars, collect feedback and turn it into insights for the team

Why People Choose Us

• We believe in the power of in-person collaboration: We're an in-office culture at heart - we genuinely love being together in the Berlin office. That's where the best ideas happen, decisions move faster, and we learn from and grow with each other every day. We do offer some flexibility for remote work, but our default and our energy is being in the room together.
• We're an international team with diverse cultural backgrounds and languages. Openness, mutual respect, and the exchange of different perspectives shape the way we work together.
• We value ambition and drive. We're looking for people who take ownership, show initiative, and are excited to grow quickly.
• We work with a high degree of ownership and a strong learning mindset. Asking questions, staying curious, and continuously improving are part of our everyday culture.
• We care deeply about humility and teamwork. No egos, open feedback, and a willingness to learn from one another matter more to us than titles.

Benefits & Culture

• Choose between an Urban Sports Club or John Reed membership, or a public transport pass/Dance subscription.
• Regular company-wide and team events.
• An annual €500 learning and development budget that you can use for conferences, courses, books, career coaching, and more.
• An inclusive and exciting startup culture that supports rapid professional and personal growth.
• A beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks, drinks, and top-notch equipment.

We want to build a community, not just a company.

Creating an environment where people genuinely enjoy spending time together is important to us - whether that's through HYROX training, golf, beer pong tournaments, running clubs, Warhammer, weekend activities, or any other community you'd like to build here.

We believe that diversity makes companies stronger. We welcome applications from everyone, regardless of gender, background, nationality, or religion. Feel free to apply - we'd love to hear from you!

By submitting your application, you agree to our Privacy Policy.

We look forward to receiving your application! 🙂