Job Description

About Us

Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines.

Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships.

Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide.

Our Global Impact:

• 400+ Million members connected through our platform.
• 100+ Global Brands trust us to drive loyalty and brand devotion.
• 3-Time Winner of “Best Technology Innovation in Loyalty”.
• Global recognitions for Excellence in Loyalty Management under numerous categories.
• Recognised as a ‘Strong performer’ in The Forrester Wave™ Loyalty Platforms, Q4 2025.

Explore more about us at www.lji.io

About the Role

As an Associate Product Manager at Loyalty Juggernaut (LJI), you will own the product vision, shape the platform strategy, and drive meaningful business impact. From uncovering customer insights to launching and scaling adoption to building new service offerings, you will own the roadmap end-to-end — defining priorities, making critical trade-offs, and delivering outcomes that matter. Working at the intersection of Engineering, Design, AI, and Go-to-Market teams, you will build intelligent, scalable product experiences and services offerings that redefine how enterprises engage, operate, and grow.

Key Responsibilities

• Develop a strong understanding of customer needs, market trends, and competitive landscapes, and translate insights into a strategic product roadmap.
• Own the complete product lifecycle, including product discovery, requirement definition, execution, launch, adoption, and continuous enhancement.
• Drive the development of AI-first product capabilities and user experiences that transform how enterprises manage and optimize loyalty programs.
• Collaborate closely with Engineering, QA, UX, AI/ML, Sales, Marketing, and Customer Success teams to ensure seamless product delivery and business alignment.
• Create and maintain clear product documentation including PRDs, user stories, business cases, GTM plans, release documentation, and success metrics.
• Monitor product performance using data and analytics to improve customer adoption, engagement, retention, and overall business impact.

An Ideal Candidate:

A candidate for this role doesn't simply manage features or coordinate teams; they identify the right problems to solve, decide what matters most, and ensure the product delivers the intended outcomes. We are looking for candidates with a blend of exceptional business acumen, analytical thinking, customer empathy, and technical aptitude who comes with

• An MBA/PGDM degree with a specialization in Marketing/Strategy/Product Management; Complemented by an Engineering degree, preferably in CS/IT.
• Pre MBA work experience in an IT industry is a MUST.
• A strong interest in building products and technology-enabled offerings in a B2B SaaS environment.
• Strong analytical and problem-solving skills, with the ability to translate research and data into actionable insights.
• Customer empathy and curiosity to understand business needs, user behaviors, and pain points.
• Business acumen and a foundational understanding of business cases, pricing, revenue models, and profitability.
• Clear written, verbal, and presentation skills, with the ability to communicate ideas and collaborate across teams.
• A self-driven approach, with initiative, accountability, adaptability, and the ability to manage competing priorities.
• A foundational understanding of product lifecycles, Agile methodologies, and software development processes.
• An interest in emerging technologies, including AI, LLMs, AI agents, and automation.

A Big Plus:

• Internships, academic projects, or prior experience in product management, business analysis, consulting, strategy, or the IT industry.
• Familiarity with tools such as Figma, Jira, Excel, or equivalent design, project management, and analytical platforms.
• Exposure to loyalty, customer engagement, enterprise SaaS, consulting, or managed-service offerings.

Why Join us:

• Be part of a fast-growing global organization recognized for innovation and customer success.
• Gain strategic exposure and play a key role in defining the future direction of our platform.
• Drive measurable impact by shaping products that solve real enterprise challenges.
• Partner with exceptional talent across Product, Engineering, AI, Design, and Go-to-Market teams.
• Thrive in a collaborative, high-trust environment that values learning, ownership, and innovation.