Job Description

We give strategy the human edge™.

FranklinCovey (NYSE: FC) is the world’s most trusted leadership and organizational performance partner that gives strategy the human edge. We help organizations achieve the breakthrough results that matter most. Using proven, principle-centered frameworks and practices, we build high-trust leaders, teams and cultures and help clients translate strategy into consistent execution. For more than 40 years, we have tested this approach with thousands of clients from Fortune 100 companies to educational and government institutions, providing professional services across 160 countries.

To learn more, visit franklincovey.com.

Title: Associate Product Manager

Global Title: Associate Product Manager

Division & Department: Corporate Platform Development

Status: Full-Time Exempt

Reports to: Sr Product Manager

Location: Remote – Anywhere in the contiguous US

Compensation: Anticipated compensation for this position is $77-101k*.

Date Posted: 10/30/2026**

Job Summary

At FranklinCovey, our mission is to enable greatness in people and organizations everywhere. Our AI Platform team is bringing FranklinCovey's proven methods, including The 4 Disciplines of Execution®, Helping Clients Succeed®, and our leadership and coaching content, into the tools people already use: AI assistants such as Microsoft Copilot, Claude, and ChatGPT, and business platforms such as Microsoft Teams and Salesforce.

As an Associate Product Manager, you'll help build this work and help it land. Part of the role is classic product work: discovery, requirements, testing, and launch. An equally important part is operational: making sure our sellers, client success partners, consultants, and customers' administrators can set up what we've built and get value from it.

Essential Job Functions

Product Delivery

• Draft user stories, acceptance criteria, and test cases for MCP tools, AI skills, and in-app experiences in partnership with the Product Manager, and work alongside Engineering and Design from build through release.
• Contribute test scenarios and expected answers to quality checks (evals) for AI features, review results with subject-matter experts, and flag issues before launch.
• Support discovery through customer and internal interviews and partner and marketplace research.
• Use AI tools daily for research, drafting, prototyping, and analysis, verifying output and following FranklinCovey's AI-use policy, and share reusable prompts and templates with the team.

Enablement & Documentation

• Create and maintain product documentation: setup and admin guides (connector installation, permissions, sign-in), how-to articles, FAQs, release notes, and the internal knowledge base.
• Build and deliver enablement for Sales, Client Success, consultants, and facilitators, including demos, talk tracks, and training, so client-facing teams can lead conversations and advise customers on technical setup.
• Help Security and Legal prepare security and AI questionnaires, data-handling summaries, and marketplace listing content.

Pilot & Product Operations

• Coordinate pilot and early-access logistics: onboarding, setup support, check-ins, and tracking agreed success measures.
• Track usage, adoption, and feedback across channels and report what you learn.
• Manage intake and first-pass triage of feature requests, issues, and field questions, routing each to the right owner and turning recurring questions into documentation and backlog items.

Basic Qualifications

• Bachelor's degree or equivalent work experience
• 2+ years of experience in product management, product operations, technical program management, implementation, solutions consulting, or a similar role at a software or technology company
• Experience creating technical documentation, training, or enablement materials
• Experience using generative AI tools (e.g., Claude, ChatGPT, Copilot) in day-to-day work

Preferred Skills & Experience

• Familiarity with how AI assistants connect to outside tools and data, such as MCP servers, APIs, connectors, and agents
• Experience with Microsoft 365 or Teams administration, Salesforce, Workday, or learning platform (LMS) integrations
• Experience writing user stories and acceptance criteria in agile product teams
• Experience testing software or evaluating AI features
• Experience supporting pilots, customer onboarding, or implementations
• Comfortable reading API documentation; basic SQL or data analysis skills a plus
• Excellent written communication and organization, with a bias toward clarity and follow-through
• Passion for leadership development, learning, and behavior change; edtech experience

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details.

*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

**Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

Employer Information

For an overview of our Interview Process, please visit https://www.franklincovey.com/about/careers/working-at-franklincovey/.

FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision.

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