Job Description

Position Summary

The Associate Product Manager (APM) is an early-career product practitioner who owns one or two smaller areas of DIME's product, or supports a Senior Product Manager on a larger area, under close mentorship. The role is well suited to high-potential generalists from engineering, design, consulting, business analysis, customer success, operations, or related backgrounds who have demonstrated product sense and are ready to take on end-to-end ownership of a product area. The emphasis at this level is on learning the craft of product management in a fintech context: customer discovery, problem framing, writing tight requirements, working with engineering and design, measuring outcomes, and iterating.

Reporting Line

• Reports to: Senior Product Manager or, where no Senior PM is in post for the assigned area, directly to the Chief Product Officer.
• Works closely with: Software Engineers, SDETs, QA Engineers, UI/UX Designer, Project Manager / Scrum Master, Marketing Manager, Sales Manager, Customer Success Manager, Legal & Compliance Officer.
• Peers: Junior / mid-level Software Engineers, Junior SDETs, Junior QA Engineers.

Key Responsibilities

• Customer discovery: Conduct structured customer interviews with merchants, cashiers, consumers, and internal stakeholders under guidance from the Senior PM or CPO. Synthesise findings into problem statements, opportunity briefs, and jobs-to-be-done.
• Problem framing: Translate customer and business signals into clearly-scoped product problems that engineering and design can reason about. Distinguish problems from solutions, and avoid prescribing implementation in requirements.
• Requirements authoring: Write user stories, acceptance criteria, and product briefs or PRDs that are short, specific, testable, and free from ambiguity. Keep JIRA, Azure DevOps, or the chosen tool clean and current.
• Backlog grooming: Maintain a prioritised backlog for the area you own, and participate in refinement and planning ceremonies with the engineering team. Defend prioritisation decisions with evidence.
• Design partnership: Partner with the UI/UX Designer to turn problem statements into flows, wireframes, and prototypes. Review designs through the lens of both user value and technical feasibility.
• Engineering partnership: Work daily with Software Engineers, SDETs, and QA Engineers to answer product questions, clarify acceptance criteria, triage defects, and make small trade-off calls quickly.
• Release support and measurement: Help prepare release notes, internal enablement, and basic go-to-market collateral with the Marketing and Customer Success teams. After release, monitor adoption, funnel, and quality metrics, and write short post-release reviews.
• Data literacy: Become competent in DIME's analytics tooling and be able to pull your own numbers in SQL, product analytics platforms, or spreadsheets, rather than relying exclusively on others for data.
• Regulatory awareness: Understand the regulatory, compliance, and risk context of your product area, at minimum AML/CFT / KYC basics, the Jamaican Data Protection Act, 2020, PCI DSS scope, and BOJ guidance; and, consult the Legal & Compliance Officer when product decisions touch on these areas.
• Continuous learning: Read widely in product management, fintech, and payments. Maintain an individual development plan with your manager.

Required Qualifications

• Bachelor's degree in Business Administration, Computer Science, Economics, Engineering, Statistics, Information Systems, Marketing, or a related discipline. Equivalent demonstrable experience will be considered on its own merits.
• Zero to three years of relevant experience. Relevant backgrounds include product management, associate product manager programmes, software engineering, UX / UI design, business analysis, customer success, technical consulting, operations, and entrepreneurial founder experience.
• Evidence of product sense — either through prior APM work, a student or side product, a credible case study, or a rigorous product exercise performed as part of the hiring process.
• Strong written and spoken English, and the discipline to write tight, unambiguous product artefacts.
• Basic data literacy, comfortable with spreadsheets; ability to learn SQL quickly.
• Eligibility to work in Jamaica.

Preferred Qualifications

• Exposure to fintech, payments, banking, retail, SaaS, or marketplace products.
• Familiarity with Agile / Scrum delivery and tools such as Jira, Azure DevOps, Linear, or Notion.
• Familiarity with product analytics platforms (Amplitude, Mixpanel, PostHog, GA4) and experimentation concepts.
• Working knowledge of SQL or a willingness to demonstrate rapid uptake during the hiring process.
• Certifications such as Certified Scrum Product Owner (CSPO), Pragmatic Institute Foundations, or equivalent.
• Entrepreneurial or side-project experience showing product ownership from zero to one.

Core Competencies

• Customer curiosity - genuinely interested in users' jobs, constraints, and context.
• Clear, disciplined writing and structured thinking.
• Ability to hold a strong opinion loosely and update on evidence.
• Collaborative temperament with engineering, design, and go-to-market peers.
• Commercial curiosity - asks "will this move a number we care about?"
• Humility about the gap between what you know and what the customer actually does.