Job Description

Associate Product Manager

Department: Transformation

Employment Type: Full Time

Location: Remote

Reporting To: Director, Product Management

The Associate Product Manager will play a key role in advancing Blue Stream’s connectivity portfolio, with a focus on Internet, Voice, and Mobile services. This role supports the full product lifecycle by coordinating cross-functional execution, monitoring and evaluating performance, and ensuring offerings align with both business objectives and customer needs. Reporting to the Director of Product Management, the Associate Product Manager will contribute to new product initiatives, including third-party partnerships and the expansion of Blue Stream’s amenity product suite. The ideal candidate is a proactive, detail-oriented self-starter with a foundational understanding of telecom technologies and product management principles, eager to grow in a fast-paced, evolving environment.

Key Responsibilities

New Product Offerings & Initiative Support

• Partner with the Director of Product Management to evaluate and support new Connectivity opportunities and services.
• Contribute insights on feasibility, customer value, and market differentiation to help shape Blue Stream’s connectivity roadmap.

Product Lifecycle Management

• Assist in managing the lifecycle of Connectivity services from initial concept and vendor evaluation through launch, growth, and eventual sunset, ensuring offerings remain competitive, customer-focused, and aligned with Blue Stream’s strategic goals.
• Monitor product performance against key metrics, gather customer and cross-functional feedback, and recommend enhancements or adjustments throughout the lifecycle to maximize product value and long-term growth.

Third-Party Product Integration & Partnerships

• Collaborate with Engineering, other key internal stakeholders, and business partners to support seamless integration of third-party connectivity platforms and services that expand customer choice, enhance value, and drive incremental revenue growth through differentiated offerings and improved financial outcomes.
• Ensure partnerships strengthen Blue Stream’s position as a leading connectivity and amenity provider.

Marketing and Sales Enablement

• Work with Marketing to maintain up-to-date, customer-facing content for Internet, Voice, and Mobile products.
• Enable Sales by providing training support, updated product materials, and competitive positioning to drive adoption and revenue growth across connectivity services.

Documentation and Communications

• Maintain accurate internal documentation, competitive analysis, and market data specific to Connectivity offerings.
• Support timely Training Alerts and product updates to Sales, Marketing, and Customer Service to ensure teams stay aligned on connectivity product changes and launches.

Project Management and Cross-Functional Execution

• Assist in managing timelines, deliverables, and cross-team execution for new connectivity product launches and enhancements.
• Ensure seamless rollouts that meet customer needs, strengthen Blue Stream’s competitive position, and align with business objectives.

What You Bring to the Table:

• Customer-Centric Approach: Ability to focus on customer needs, aligning product offerings to enhance the end-user experience.
• Attention to Detail: Demonstrated ability to manage complex product information, proof communications, and ensure accuracy in all deliverables.
• Cross-Functional Collaboration Skills: Strong interpersonal skills to build strong partnerships with marketing, sales, customer service, and engineering, driving cohesive and unified product communication and documentation.
• Analytical Mindset: Skilled in gathering, organizing, and analyzing data from various sources to make informed product recommendations and competitive insights.
• Ownership and Initiative: Highly motivated self-starter who follows through on commitments, solves problems proactively, continuously learns the business and industry, and nurtures key internal and external relationships.
• Vendor Liaison Experience: Proven experience working with vendors and third-party partners to develop product enhancements and drive product improvements.
• Effective, Efficient Communication: Excellent verbal and written communication skills with the ability to simplify complex product details for multiple audiences.

Skills, Knowledge and Expertise

• Education: Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.
• Industry Knowledge: Experience or strong interest in telecom, technology, or related fields, with an understanding of products and industry trends.
• Technical Proficiency: Comfortable with Microsoft Office Suite, SharePoint, and other collaboration tools to manage projects and share product insights effectively.
• Previous Experience: 1–3 years of relevant experience in product support, product development, product strategy, or a related field.
• Organizational Skills: Ability to manage multiple tasks, work with cross-functional teams, self-motivate, and keep projects on track.

Benefits

• Medical, Dental and Vision
• PTO & Holidays
• 401K + Match
• Life Insurance
• FSA & HSA
• Short Term/Long Term Disability
• Legal Plan Support & EAP