zcaler

Associate Procurement Analyst

zcaler  •  Guatemala City, GT (Hybrid)  •  5 months ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description


Our Client looking for an Associate Procurement Analyst to manage product listings across their catalogs, ensure accurate and up-to-date product information, and play a key role in processing orders and supporting their client inquiries. In this cross-functional role to ensure smooth order fulfillment and timely, accurate responses to their clients needs.


Key Responsibilities:



Order Processing & Quality Assurance


  • Process orders with suppliers, verifying product availability, pricing, and shipping details. Ensure all orders are processed within the specified timeframe.

  • Communicate with client professionally and efficiently to resolve order-related issues or discrepancies.

  • Collaborate with Customer Support to address catalog-related inquiries and ensure the product catalogue remains up to date, by removing End of Life products and replacing with alternative.

  • Ensure all orders are processed within the specified timeframe.

  • Respond to internal and external client inquiries regarding order status, shipping, and returns.

  • Provide clear and timely updates to the Customer Support team on order exceptions or delays.

  • Escalate complex client or supplier issues to the appropriate team, including; price fluctuations and product discrepancies.


Requirements


  • 2+ years experience in a procurement, operations, or customer support role.

  • Experience with product listing management and order fulfillment.

  • Strong attention to detail and ability to maintain high-quality standards.

  • Familiarity with eCommerce platform guidelines and compliance.

  • Excellent communication and customer service skills.

  • Comfortable working cross-functionally across procurement, support, and operations teams.

  • Ability to multitask and work effectively in a fast-paced environment.

  • Proactive problem-solving skills with a customer-first mindset.

  • Zendesk experience is a plus!

Characteristics:

  • Detail-oriented with a focus on accuracy and compliance.

  • Self-motivated and capable of working independently or within a team.

  • Strong sense of ownership and accountability.

  • Excellent organizational skills with the ability to prioritize multiple tasks.

  • A collaborative and service-oriented approach.

*This is a hybrid position
zcaler

About zcaler

At zcaler, our mission is two-pronged. We help companies scale by creating dedicated remote teams to support their growth in the US. At the same time, we provide career opportunities for amazing talent in Latin America.

We understand the challenges in scaling, especially when it comes to getting the best talent in the right place.

zcaler.io recruits and hires (on our payroll) full-time employees that work directly with established companies, blending in seamlessly with their teams and company culture. We handle all the admin, legal, recruitment, and enablement.

Our 4 areas of focus are commercial, customer support, customer success, and marketing.

100% of the companies we work with only hired direct employees - 100% of these companies are now expanding their teams through zcaler.io

* Our employees are not listed here as zcaler.io employees since they work for other amazing companies. You'll find them there :)

Industry
Consulting & Advisory
Company Size
1-10 employees
Headquarters
Guatemala City, GT
Year Founded
Unknown
Website
zcaler.io
Social Media