eClerx

Associate Process Manager

eClerx  •  Mumbai, IN (Onsite)  •  3 hours ago
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Job Description

Key Responsibilities

  • Predictive insights (forecasting, trend analysis) for Leadership team to enable strategic business decisions

  • Regional insights derived from CRM journeys (automated/adhoc campaigns) and User engagement patterns

  • User behavioral scoring (Engagement, Intent, Activity etc.), RFM and Segmentation models to improve targeting and enhance conversions

  • Automated MIS dashboards leveraging various data sources (GA4/GCP)
  • Communicate with key stakeholders (divisional heads & local market teams) and Coordinate with internal Ops teams to ensure alignment with business KPIs, Success Criteria and outcomes

Core Requirements

  • 6–8 years of relevant experience in data science (preferably in Fintech sector) with a strong bend on predictive modeling/advance analytics using BigQueryML SQL (Preferred) / Python / Similar

  • Proficiency in scoring and segmentation techniques applied to CRM campaign targeting and conversion uplift

  • Hands-on experience integrating data sources (GA4, GCP, GSC etc.) with visualization platforms like Looker Studio (Preferred) / Power BI / Tableau / Similar

  • Proficiency in creating meaningful visualizations and interpreting digital engagement/performance metrics (GA4 basic certification preferred)
  • Ability to troubleshoot data inconsistencies/validate data sources to establish single source of truth

  • Strong stakeholder communication and problem-solving skills

  • Ability to work in APAC (Singapore) shift to align with the broader team

Good To Have

  • Advanced certification on GA4 Data & Reports/Looker Studio is a plus
  • Exposure to GCP ecosystem
  • Familiarity with CRM Journeys (Automated/Adhoc Campaign)
eClerx

About eClerx

eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Mumbai, IN
Year Founded
2000
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