Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
To put Human Experience at the heart of organizations so every person can be seen and understood.
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Travel: Up to 75%
Press Ganey / Qualtrics is seeking a highly motivated and analytically driven Associate Principal, Healthcare Consulting to partner with health system & health plan clients on strategic initiatives that improve patient experience, member experience, quality outcomes, workforce engagement, and organizational performance.
As a trusted advisor and engagement leader, you will work directly with healthcare executives and operational leaders to transform complex data into actionable strategies that drive measurable results. This role combines deep healthcare expertise, advanced analytics, executive facilitation, and consultative problem-solving to help clients achieve sustainable performance improvement.
The ideal candidate brings a strong understanding of inpatient healthcare operations, patient experience, member experience, and quality improvement methodologies, and the ability to influence change at all levels of an organization.
Bachelor's degree in Healthcare Administration, Public Health, Business, Health Informatics, Data Analytics, Nursing, or a related field required.
Master's degree in Healthcare Administration (MHA), Public Health (MPH), Business Administration (MBA), Nursing, or a related discipline preferred.
Equivalent combinations of education and relevant healthcare consulting experience will be considered.
At Press Ganey / Qualtrics, you'll partner with some of the nation's leading health systems to improve the human experience of healthcare. You'll collaborate with talented colleagues, tackle complex challenges, and help clients deliver better outcomes for patients, caregivers, and communities while making a measurable impact across the healthcare industry.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position ranges from $145,000 - $215,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
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Press Ganey Forsta is a leading global provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders. Press Ganey Forsta powers the Human Experience (HX) Platform – a comprehensive experience and research technology platform that brings together CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, technology, and other end markets. Press Ganey Forsta is recognized by Gartner® as a Leader in the Magic Quadrant™ for Voice of the Customer (VoC) Platforms.
