Job Description

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 40 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Requirements

• Experience : 9+ years
• Proven experience in Change Management, Organizational Change, Communications, Training, Enablement, or Transformation Programs.
• Strong understanding of change management methodologies, stakeholder engagement, communication planning, and adoption strategies.
• Experience developing and executing change management plans for business or technology transformation initiatives.
• Demonstrated experience creating communication materials, presentations, training content, and user adoption assets.
• Strong stakeholder management skills with the ability to engage and influence diverse audiences across business and technology functions.
• Experience coordinating and supporting training programs, workshops, enablement sessions, and user readiness activities.
• Excellent written and verbal communication skills with strong presentation development capabilities.
• Ability to translate complex concepts into clear, concise, and audience-specific communication materials.
• Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously.
• Experience working within structured program governance and transformation environments.
• Familiarity with change impact assessments, readiness assessments, user feedback collection, and adoption monitoring.
• Proficiency in Microsoft PowerPoint, Excel, Word, and collaboration tools used for program delivery.
• Experience supporting CRM transformation initiatives, including Salesforce programs, is an added advantage.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Ability to work effectively in cross-functional teams and fast-paced transformation environments.
• Bachelor's degree in Business Administration, Human Resources, Communications, Information Technology, or a related field.
• Change Management certifications such as Prosci, ACMP, or equivalent are desirable.

Responsibilities

• Develop and execute change management strategies to support successful adoption of business transformation and technology initiatives at the workstream or program brick level.
• Identify stakeholders, communication channels, engagement approaches, and change impacts to create effective change management plans.
• Plan, coordinate, and monitor change management activities to ensure alignment with overall program objectives and timelines.
• Track communication effectiveness, stakeholder engagement, and adoption outcomes at the brick level, providing insights and recommendations for improvement.
• Create, maintain, and update program deliverables including one-pagers, communication materials, promotional assets, and awareness content.
• Develop high-quality presentations and communication materials tailored to specific topics, stakeholder groups, and leadership requirements.
• Ensure all deliverables adhere to established program management, change management, branding, and governance standards.
• Design and execute training and enablement plans to support user readiness and adoption.
• Coordinate training logistics including audience identification, scheduling, invitations, materials preparation, and post-training follow-up activities.
• Support training delivery in collaboration with core team members and subject matter experts.
• Conduct readiness assessments, gather user feedback, and monitor adoption metrics to drive continuous improvement.
• Collaborate closely with Program Change Management Leads and core project teams to align brick-level activities with overall program objectives.
• Prepare inputs and updates for program-level governance reviews, leadership presentations, and status reporting.
• Execute detailed change management activities that support broader transformation and program delivery goals.
• Manage ad hoc requests related to communications, presentations, training, stakeholder engagement, and change adoption activities.
• Maintain alignment with program governance frameworks, delivery cadence, and organizational change management standards.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.