About Us
Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.
How This Role impacts Live Oak and its People
The Associate Portfolio Analyst (PA) manages the credit risk and customer service needs for a portfolio of loan relationships. A PA serves as an integral part of the bank’s credit risk management and is responsible for monitoring payment status, completing loan reviews, advances, renewals, modifications, and amendments. Additionally, a PA must anticipate customer needs, assess discrepancies, present updates on distressed customers during quarterly meetings, and facilitate discussions to monitor the risk of each client relationship.
What You’ll Do at Live Oak
Serves as primary point of contact for a specified book of clients and as a liaison to internal teams including loan officers, underwriters, credit officers, special assets, operations, and others
Monitors payment status and completes upgrades/downgrades based on servicing standards
Ensures clients remain compliant with all conditions set forth in the loan documentation
Identifies and completes loan modifications/amendments/renewals accurately in accordance with bank policies and procedures
Proactively identifies underperformance that may result in distressed loans
Engages Portfolio Manager, loan officers, special assets, and credit team to guide underperforming client accounts
Works with internal partners to determine and carry out the appropriate response to underperformance to protect the bank’s interests
Prepares and presents portfolio insights in quarterly meetings to key stakeholders
Facilitates loan advance requests by working with the client as well as bank legal, credit, and operations departments
Identifies and pursues expanded banking opportunities with customers
Monitors payment status and confirms customer remains compliant with loan terms
Prioritizes excellent customer service and promptly responds to all customer requests, collaborating with management as needed
Makes recommendations for risk grade migration based on payment status and servicing requests
Prepares and delivers presentations in various department meetings on specific loans recommending appropriate action or structure of credits
Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC
Completes additional tasks as needed
Required Experience
Bachelor's degree or equivalent experience
Excellent organization and computer skills (i.e. Excel, Word, etc.)
Strong customer service and interpersonal skills
Preferred Experience
Demonstrated analytical skills
Our Values
Dedication: Possess a deep commitment to Live Oak Bank’s mission and core values, exemplified through a strong work ethic, adaptability and pride in your work.
Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality.
Respect: Treat everyone with courtesy, politeness, and kindness.
Innovation: Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.
Teamwork: Foster collaboration, accountability, and trust with others and understand that together, we do more
For a detailed overview of our employee benefits please visit: http://www.liveoakbank.com/careers/
Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at HumanResources@liveoak.bank
The base pay range for this position is $45,232.00 - $66,820.00 per year. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate’s salary is determined by several factors including travel, relevant work experience or skills and expertise.
Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.
Live Oak Bank has had the privilege of helping thousands of passionate, driven people turn their dreams into reality. These everyday heroes aren’t in it for the fortune or the fame. They’re in it to make a difference, just like we are.
As one of the last banks to get a charter before the start of the Great Recession, Live Oak emerged out of the rubble of 2008 as the first bank to keep the customer at the center of the business model. We put a groundbreaking spin on what banking could be, focused on service and technology to redefine banking.
Live Oak is a digital, cloud-based bank serving small business owners in all 50 states. We are America's Premier SBA Lender and our mission is to be America’s small business bank. We aim to fulfill that mission through banking products that help business owners buy, build and expand, along with FDIC-insured checking, high-yield savings and CD accounts to grow their hard-earned money. Our family of companies under the holding and parent company Live Oak Bancshares (NYSE: LOB), and our subsidiaries, partner with businesses who share a groundbreaking focus on service and technology to redefine banking.
Our mantra is to treat every customer like the only customer and our mission is to be America’s small business bank.
