Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.
We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly.
Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.
Read more in our Bloomberg funding announcement here
You can’t help it: you see something that needs to be fixed, and you try to fix it. You want to pop open the hood, and see how it really works underneath. You don’t just want to get it going again, you want to improve it so that it doesn’t break in that particular way again.
Here at the Solace’s Platform Engineering team, we believe the best platform engineers are generalists. That in order to build reliable, resilient, and anti-fragile systems, you need to understand how systems fail, and how to fix them. We’re looking for new grads with the potential to become expert troubleshooters, and help us build our cloud infrastructure.
This is an in person role in our Redwood City office, 3 days a week.
Help product and data engineers with their tooling and the internal developer platform
Help monitor systems health and triage signals
Participate in troubleshooting and applying fixes for outages along with the entire platform engineering team. While we don’t expect you to run solo on-call, we do expect you to tag along when systems break.
Participate in postmortems, systems analysis and architectural review
Ask questions
Curiosity about technology, how they work, and how they work with people.
A relentless drive to dig deep into the problem and form a picture of what’s going on.
Willingness to learn from mistakes and failures.
Thinking sideways when obvious approaches are unsuitable.
Get very comfortable on the command line and navigating Linux systems.
How to gather information on broken systems, form hypotheses, test them, and implement fixes.
How to use various mental frameworks to understand and evaluate systems and architecture, and identify patterns, and anti-patterns.
How to build infrastructure with GCP, AWS, OpenTofu, and Kubernetes.
Maybe you're already hosting something for a club or for your friends. Maybe you tried building a home lab, and the parts that broke taught you more than the parts that worked. Maybe you've shipped a class assignment and then found yourself more interested in what it was promising to everything around it — where it would fail, who would notice, what depended on it.
Applicants must be based in the United States.
Up for the Challenge?
We look forward to meeting you.
Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com Report suspicious activity to recruiting@solace.health or advocate@solace.health.
88% of the people in the US are unable to navigate the complexity of the healthcare system without help.
Solace Advocates are doctors, nurses, CHWs, and healthcare administrators that provide integral navigation and support to enable whole-patient care and drive cost savings, resulting in 98% better clinical outcomes.
Fully reimbursed by Medicare, Solace partners with payers to support their members and employees across the entire spectrum of the healthcare journey—from understanding their benefits and associated costs of care to navigating complicated diagnoses, hospitalization and chronic illnesses. In doing so, we deliver on our mission to bring humanity back to healthcare by empowering patients, improving outcomes, and restoring the promise of the US healthcare system.
Learn more at Solace.health.
