Job Description

About LSEG

LSEG is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to perfection in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, handle risk and build jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.

Supports core people processes within the People Shared Services (PSS) function, ensuring timely, accurate, and compliant service delivery aligned to company's standards. Applies established procedures while collaborating with stakeholders to deliver a consistent, high-quality employee experience. Uses data insights and emerging AI-enabled tools to improve efficiency, accuracy, and continuous process enhancement.

Role Responsibilities

• Implement end-to-end people processes (e.g., case intake, document validation, system updates, and employee communication) in line with defined guidelines and key performance indicators.

• Deliver people services in accordance with agreed SLAs and standards, ensuring a seamless and positive employee and manager experience.

• Review and validate documentation, identify discrepancies, and partner with stakeholders (HR, Payroll, managers, and other functions) to ensure compliance and timely resolution.

• Manage and resolve standard queries and transactions, while appropriately escalating sophisticated cases and taking ownership through to resolution.

• Use data insights and AI-enabled tools (e.g., workflow automation, document classification, case analytics) to improve turnaround time, reduce manual effort, and improve service accuracy.

• Identify process inefficiencies and recommend improvements, including automation opportunities, to support continuous service improvement.

• Support reporting and analysis of operational metrics (e.g., volumes, SLA performance, error trends), highlighting risks and recommending actionable improvements.

• Collaborate closely with team members, team leaders, and cross-functional stakeholders to ensure smooth coordination and effective service delivery.

• Participate in ongoing training to stay current on People policies, systems, and digital/AI capabilities, applying new knowledge to improve service outcomes.

Preferred Qualifications & Experience

• Degree or equivalent qualification, with experience in HR operations, shared services, or administration of people processes and systems.

• Experience working with HR systems and case management tools (e.g., Workday, ServiceNow).

• Familiarity with automation and AI related tools is an advantage.

• Strong attention to detail, with the ability to manage sensitive information professionally and accurately.

• Effective communication and leadership skills.

• Ability to prioritise tasks, handle workload, and meet deadlines in a fast-paced environment.

Career Stage:

Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.