Job Description

The role is responsible for supporting the development of a positive, fair, and compliant workplace environment by assisting in the management of employee relations matters and ensuring adherence to company policies and employment regulations. The incumbent works closely with People & Culture colleagues, employees, and managers to address workplace concerns, promote effective communication, and support the consistent application of people policies and practices.

Key Responsibilities

• Primary point of contact for employees regarding workplace issues, grievances, and complaints.
• Support the investigation and resolution of employee complaints, misconduct allegations, and policy violations.
• Document and maintain detailed records of employee relations cases and disciplinary actions.
• Coordinate with and assist Internal Audit in employee-related investigations.

• Maintain accurate records of compliance activities - incident/investigation documentations, reports, training etc.
• Optimizing HR processes and workflows which involves streamlining and improving the efficiency of case management.
• Use data insights to recommend proactive measures and process improvements

The ideal candidate should have/be:

• Degree in Human Resources, Business Administration, Psychology, or a related field.

• IHRP certification.
• 1–3 years of relevant HR or Employee Relations experience.
• Knowledge of employment legislation, HR policies, and employee relations practices.
• Strong communication, interpersonal, and conflict-resolution skills.
• Good analytical skills with the ability to identify trends and recommend improvements.
• Detail-oriented with strong documentation and record-keeping capabilities.
• Proficient in Microsoft Office applications; experience with HR systems or case management tools is a plus.
• Ability to handle sensitive and confidential information with professionalism and discretion.