Job Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The Associate Pension Administrator will work within a team that to provide quality client-focused administrative services for our Corporate clients.

Join our team

TELUS Health Retirement and Benefits Solutions offers comprehensive retirement and benefits solutions for Canadian employers, providing end-to-end administration services backed by over 60 years of expertise as one of Canada’s largest appointed pension fiduciary administrators.

Through powerful, configurable technology platforms and personalized support from experienced professionals, TELUS Health helps organizations seamlessly manage employee benefits programs — including retirement plan administration, eligibility, enrollment, and billing processes.

Serving both commercial and public-sector organizations across Ontario, TELUS Health combines cutting-edge software solutions with trusted consulting services to deliver customized retirement and savings plan support, whether maintaining existing plans or implementing new strategies.

The opportunity

As an Associate Pension Administrator, you will work within a team that provides quality, client-focused administrative services for our corporate clients. This role is ideal for someone looking to apply analytical skills while contributing to exceptional technical excellence and client service in Retirement Administration.

What you’ll do

• Process interfund transfers, contributions, withdrawals, and terminations for clients with accuracy and timeliness.
• Provide regular and ad hoc reports tailored to client needs.
• Receive and respond to plan member and client inquiries in a professional, solutions-oriented manner.
• Enter, update, and audit information; perform and verify transactions using in-house software systems.
• Liaise with consultants, trust companies, and investment manager representatives regarding clients’ DC plans.
• Perform monthly reconciliations to ensure accuracy and data integrity.
• Stay current on applicable pension, tax, and securities legislation; proactively share knowledge with the team.
• Attend internal training sessions to build knowledge of industry topics and emerging trends.
• Uphold quality control and service standards with every transaction, keeping the client’s perspective at the forefront.
• Serve as back-up for inbound calls from members and clients, and participate in special projects as required.

What you bring

• Relevant university degree in a related field.
• 1–2 years’ experience in a customer-focused role within the pension industry, with a foundation in provincial pension and tax legislation.
• Excellent problem-solving and analytical skills with strong professional judgment.
• Exceptional communication and time management skills; ability to manage multiple assignments simultaneously.

Nice to have

• Knowledge of group benefits (DB/DC pension or group insurance).
• CSC or IFIC designation completed or in progress.

Total Base Pay Range

39,900.00 - 57,000.00 - 74,100.00 CAD Annual

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.