About SD Worx
SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people.
Our people solutions cover the entire employee journey – from getting people paid to attracting, rewarding and developing talent.
Which tasks can you expect?
Provide necessary support to help manage, maintain, and deliver client payroll/projects within agreed deadlines and with high quality.
Effectively plan and manage own workload.
Validate and enter all data received within agreed deadlines and in accordance with client company policies, procedures and requirements.
Respond promptly and professionally to customer inquiries via MS Teams, email, and live chat (as applicable).
Document customer interactions accurately and comprehensively in the required system(s).
Identify recurring problems and contribute to the development of solutions and process improvements.
Deliver exceptional service that exceeds customer expectations and builds long-lasting relationships.
NB: Additional tasks may be allocated by the Manager.
What do you have to offer?
Previous experience in a customer support or similar role preferred (especially in the European market).
Excellent communication skills, both verbal and written in English and French.
Team player quality - contribute effectively to the development and growth of the team.
Computer literate and knowledge of the Microsoft software package (Outlook, Ms Teams, Excel, Word, PowerPoint).
Ability to multitask and prioritize in a fast-paced environment.
Rapid assimilation capacity.
Comfortable with mathematics and calculations.
Visible commitment to quality processes and the ability to challenge and influence change (if necessary) from established procedures.
Actively seeking improvements that can increase process efficiency.
Empathy and patience when dealing with customers from diverse backgrounds.
Strong problem-solving abilities and a proactive mindset.
Exposure to BE legislation and culture is a plus.
Proficiency in using CRM software and other customer support tools is a plus
What do we have to offer?
Leaves: the types of leave granted from day 1 (annual leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years
Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate
Monthly fixed transport allowance
No deduction for using the company’s transport after work
Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years
Fixed internet allowance for home use
Career break option
Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
Yearly performance review with remuneration review
Yearly company bonus
Car loan: subsidized interest facility
Referral program
Learning opportunities: through an individual development plan and professional training
Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
Salary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.
Why Join SD Worx?
Flexible working: Flexible working hours and remote/hybrid working options – working arrangements are open for discussion
Learning & development: Access to professional training and an individual development plan
Career growth: Whether you want to deepen your expertise or broaden your career, there is room to grow within SD Worx
Collaborative culture: From many locations, we work as one – moving from better to best together
SD Worx values diversity and inclusion in the workplace. We welcome applications from all qualified candidates regardless of origin, nationality, gender, gender identity, sexual orientation, age, disability, religion, ethnic or social background, or stage of life.
All hiring decisions are made based on skills, experience and role‑related qualifications.
Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.
We spark success at the heart of your business so you and your people can thrive.
About SD Worx
In today’s new world of fluid work, people want to be inspired by what they do and have the freedom to focus on what matters. Organisations need a dynamic, motivated workforce empowered by smart technology. As a leading European provider of integrated HR solutions, SD Worx turns HR into a source of value for their customers’ business and the people that work for them. SD Worx delivers HR solutions across the entire employee lifecycle, from paying employees to attracting, employing, rewarding and developing the talent who make businesses succeed. SD Worx powers performance through four core capabilities: software, outsourcing, consultancy and data-driven insights.
SD Worx is the trusted leading European provider of end-to-end HR solutions for all organisations and workers. About 90,000 small and large organisations across Europe place their trust in the company and its +75 years' worth of experience. SD Worx calculates the salaries of approximately 5.7 million employees and ranks among the top five worldwide. The more than 7,500 employees operate in Belgium (HQ), Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Mauritius, Netherlands, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and the UK. SD Worx achieved a consolidated revenue of EUR 1.058 billion in 2023.
More info on www.sdworx.com
