Job Description

Who We Are

Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

What We Do

Our team helps ensure important real estate documents are processed accurately and on time. We work with internal and external customers to research property information, prepare and review documents, resolve issues, and submit documents to county offices for recording.

As an Associate Order Processor II, you'll manage documents and customer requests from start to finish. You'll research information online, review documents for accuracy, communicate with customers and county offices, and track your work through completion.

This is a great opportunity for someone with experience in customer service, banking, insurance, administrative support, document processing, records management, or another detail-oriented environment who enjoys research, organization, and problem-solving.

What You'll Do

• Process and manage customer orders and documents accurately and efficiently.
• Maintain ownership of assigned orders and track them from initial receipt through completion.
• Research property records and other information using county recorder websites and online resources.
• Prepare and review documents for submission to county recording offices.
• Submit documents for recording electronically or by mail and monitor their status through completion.
• Review documents and orders for accuracy, completeness, and recording requirements.
• Identify and research discrepancies involving documents such as lien releases, deeds, judgments, payoffs, and subordinations.
• Communicate with internal and external customers by phone and email to answer questions, provide updates, and resolve issues.
• Follow up on outstanding documents or information to keep orders moving and meet customer deadlines.
• Organize, prepare, scan, and maintain documents and electronic records.
• Follow established processes and quality standards while identifying opportunities to make our work more efficient.
• Prepare routine weekly and monthly reports.
• Prioritize multiple requests and deadlines to meet customer expectations and service-level commitments.
• Partner with teammates and other groups to research and resolve issues.

What You'll Bring

• High school diploma or equivalent.
• 1–3 years of experience in customer service, administrative support, banking, insurance, document processing, operations, records management, or a related environment.
• Strong attention to detail and organizational skills.
• Good written and verbal communication skills.
• A customer-focused approach and the ability to build effective working relationships.
• Confidence using computers and learning new systems; proficiency with Microsoft Office products.
• Ability to research information, identify discrepancies, and solve problems.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Basic math skills.
• Ability to follow and interpret written procedures and instructions.
• Ability to work both independently and collaboratively as part of a team.
• May occasionally need to lift and carry up to 15 pounds.

What Can Help You Succeed

You don't need previous title or real estate experience to bring valuable skills to this role. People who are organized, curious, comfortable working with documents and computer systems, and committed to getting the details right can be successful on this team.

If you have experience working with customers, processing information, researching questions, or managing detailed administrative work, we'd encourage you to apply.

Pay Range: $14.46 - $19.28 HourlyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.