Job Description

QUALIFICATIONS:

• HBO Degree and/or 1-2 years of experience within similar position
• Familiarity or affinity with AI tools
• Displays all required WWT core value traits
• Excellent internal and external customer service skills
• Strong verbal and written communication
• Self-motivated with high productivity skills
• Good organizational and time management skills
• ERP experience
• Ability to generate and implement process improvement ideas
• Analytical skill set with focus on critical thinking
• Ability to accept direction and meet deadlines

Qualifications

An Associate Order Manager is responsible for managing all aspects of the lifecycle of customer orders from creation to product delivery. This role requires a basic working knowledge of supply chain and programmatic processes, an understanding of key internal systems, the ability to understand data, troubleshoot and resolve basic issues, and the ability to effectively collaborate and communicate with cross-functional teams on activities that ensure the successful and timely delivery of orders. An Associate Order Manager supports building and maintaining high performance relationships with customers and all supporting teams resulting in the achievement of customer SLA's and internal Key Performance Indicators. Proactive and timely communication is critical to the success of this role as well as the consistent execution of the responsibilities listed below.

RESPONSIBILITIES:

• Execution of Client Service order fulfillment process:
• Own customer engagement on order status and deliveries for a specific set of customers
• Manage an order book for a set of customers
• Processing of internal orders and reservation management
• Coordinates the order fulfillment process, which may include all activities from quote to complete delivery of product as dictated by the scope of the program
• Close engagement with cross functional teams to address issues and drive process improvements
• Active problem solving in case of issues
• Maintaining accurate dates in Oracle
• Reporting and Data Analysis

• KPI and metrics management
• Communicates regularly with the lab and warehouse staff to ensure timely product delivery
• Close working relationship with Program Management team to align on customer expectation
• Execution of customer service activities, such as returns, replacements, inventory discrepancies

• Ability to read, write, and understand general work instruction processes
• Perform other job-related duties as assigned