Wheely

Associate Operations Manager

Wheely  •  London, GB (Onsite)  •  20 days ago
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Job Description

About Wheely

Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.

We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.

About the Role

At Wheely, Operations is the core engine of our business. We operate a high-frequency, luxury marketplace where precision is the baseline. As an Associate Operations Manager, you will be responsible for the health of our marketplace. You will work alongside senior leadership to solve complex supply-demand challenges, optimise pricing mechanics, and ensure systemic efficiency across your market.

Responsibilities

  • Operational Analytics: Utilise advanced data analytics to perform deep-dive root-cause analysis on marketplace inefficiencies. You are expected to translate complex data into clear, actionable insights and strategic recommendations that directly influence business performance.
  • Marketplace Optimisation: Leverage predictive forecasting to anticipate market needs and deploy tactical levers including dynamic pricing, structured chauffeur incentives, and configuration adjustments.
  • Strategic Execution & Impact: Own the full execution lifecycle: from deploying localised configurations to monitoring post-launch performance. You will move beyond delivery to validate that every initiative achieves its intended business impact, iterating on tactics in real-time to ensure measurable improvements.
  • Product and Operations Link: Act as the strategic link between Product and Local Operations to solve marketplace inefficiencies. You will translate local operational friction into technical requirements to further improve marketplace health and platform functionality.

Requirements

  • Academic Excellence: A degree in a highly quantitative field (Economics, Mathematics, Physics, or Engineering) from a top-tier university. You must have a strong foundation in first-principles thinking
  • Analytical Curiosity: Exceptional logical skills with the ability to draw conclusions from data. While not a day-one requirement, you must have a strong desire to master data analysis tools (i.e. SQL, Python etc)
  • Problem Solving: A natural ability to break down ambiguous problems into structured solutions.
  • Intensity & Ownership: Evidence of a high-performance mindset. We look for "finishers", this could be demonstrated through intense academic research, competitive sports, demanding internships, or complex personal projects.
  • Communication: The ability to present complex ideas with clarity and structure.
  • Ability to work from the Wheely Academy (Hammersmith, London) 5 days a week.

What we Offer

  • Office-based role in West London
  • Competitive salary
  • Employee stock options plan
  • Private medical and dental insurance
  • Life and critical illness cover
  • Best-in-class equipment
  • Monthly credit towards Wheely journeys
  • Cycle to Work scheme
  • Professional development stipend

All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice

Wheely

About Wheely

Wheely is a Swiss-founded British luxury services company headquartered in London and operating in other major cities including Paris and Dubai. We are building a platform with user privacy at its core while scaling a five-star service to millions of journeys across multiple cities. Beyond transportation, customers can also trust our chauffeurs to take on highly personal tasks for them through our concierge service, available through the best-in-class Wheely app.

We exist to help our customers reclaim their time. With our modern engineering and design, together with the industry’s highest standards of service, we unlock an unparalleled experience for our customers—connecting them to the places and people that matter.

Our team combines passion, determination and expertise, from engineering and product design to marketing and operations.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
London, GB
Year Founded
2010
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