Desirable Skills
• Ability to read and comprehend English language in clear and precise manner
• Reasoning Skills
• Problem Solving
• Eye for detail
Technical Skills
• Good computer navigation skills
• Typing speed of 25 Words per Minute with 95% Accuracy
• Basic knowledge of Microsoft Office, Outlook and Excel
Process Specific Skills
• Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately
• Makes routine & non-routine decisions under close supervision, applying limited discretion within role except for matters of significance
• Provides customer service to internal/external stakeholders, demonstrates flexibility and responsiveness to meet customer needs on routine work independently
• Reviews and provides specific information to questions/concerns from internal/external stakeholders by applying core knowledge obtained for the role
• Processes basic projects for eligibility management, such as open enrollments, amendments, billing mode changes, setting up new billing locations, acquisitions and rehires
• Applies policy provisions for effective dates, evidence of insurability and other pertinent information to determine necessary changes
• Reviews and enters all member level eligibility information into the appropriate system(s) including changes, additions and deletions
• Processes all member changes affecting billing including age change reductions, COBRA administration and terminations
• Maintains accurate member records by verifying dates, names, salary figures and other information provided by groups
• Calculates effective dates of new members
• Bachelor’s degree and Computer literacy
• Candidates with relevant business experience (Insurance) will be preferred
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
