Job Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The OmniCommerce team sits at the intersection of dining, discovery, and commerce. We power two of Grab's most consumer-loved experiences — Dine Out Deals and Restaurant Reservations — helping diners find great value at their favourite restaurants while helping restaurant partners grow their businesses through Grab's platform.

We are a close-knit, high-ownership team that moves fast, backs every decision with data, and genuinely enjoys what we build. If you like digging into numbers, spotting what's working, and making things run better — you'll fit right in.

Get to Know the Role

We are looking for an Associate to drive the operations engine behind our Dine Out Deals and Reservations businesses. You'll be the go-to person for managing operations processes, supporting merchant partnerships, and ensuring the operational workflows that connect our sales team with restaurant partners run smoothly and at scale.

You'll work across merchant onboarding, deal lifecycle management, partner performance, and cross-functional coordination — building and improving the processes that help our sales team close deals, retain partners, and grow revenue. This is a role for someone who thrives in a fast-moving commercial environment, is comfortable managing multiple stakeholders, and takes pride in keeping complex operations well-organised.

You'll report to the Senior Manager of OmniCommerce, and work onsite at our Singapore One North office.

The Critical Tasks You Will Perform

Business Performance Tracking

• Own the weekly and monthly sales performance reporting cadence — tracking merchant pipeline, deal activations, revenue attainment, and partner retention metrics.
• Maintain and improve sales dashboards so the team always has a live, accurate view of merchant performance and deal health.
• Flag performance anomalies early and work with the sales and commercial teams to diagnose and resolve root causes.

Sales Process & Operations

• Identify friction points in how deals are set up, tracked, and fulfilled — and drive process improvements to reduce manual effort, increase reliability, and shorten time-to-live.
• Support the team in designing and tracking sales initiatives and pilots — synthesising results into clear go/no-go recommendations.
• Own the operational health of the merchant onboarding and deals pipeline, working with internal partners in product, finance, and merchant operations.

Stakeholder and Partner Support

• Prepare performance data packs, business reviews, and ad-hoc analyses to support merchant conversations and internal stakeholder updates.
• Work closely with the sales and merchant operations teams to share performance insights and help partners grow their presence and revenue on the platform.

Commercial Analytics and Insight Generation

• Run structured analyses on sales pipeline, campaign performance, merchant trends, and channel effectiveness to surface actionable insights for the sales team.
• Support pricing and deals strategy with data — including analysis of deal mechanics, merchant ROI, and incentive efficiency.
• Translate complex data into clear narratives and recommendations for sales and commercial stakeholders.

Qualifications

What Essential Skills You Will Need

• 0 to 2 years of working experience in sales operations, commercial operations, business operations, or a related function
• Strong command of SQL for data extraction and analysis; comfortable working in large datasets.
• Advanced proficiency in Excel or Google Sheets, including pivot tables, financial modelling, and scenario analysis.
• Strong analytical and organisational skills — able to structure ambiguous problems, manage multiple workstreams, and communicate findings clearly to both sales and leadership audiences.
• A genuine curiosity about merchant and partner dynamics, how deals work end-to-end, and what drives commercial success on a platform.
• ⚡ Hands-on familiarity with AI-assisted tools such as Claude Code, OpenAI Codex, or Cursor is strongly preferred and will be a significant advantage in this role. We are an AI-forward team — candidates who actively use these tools to accelerate their work will thrive here.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.