Associate Systems Engineer – Microsoft Cloud

Key Responsibilities

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  Apply technical knowledge to proactively analyse customer Microsoft Cloud environments, identify areas for improvement (performance monitoring, capacity management, event and security monitoring) and make recommendations to enhance Cloud operations.
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  Contribute to develop and establish the Microsoft Services practices on Microsoft Cloud Services (across Azure, M365 and D365).
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  Work with peers, presales and sales to identify opportunities for Data # 3 to offer additional value to customers.
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  Assess and evaluate risk and understand the implications of new technologies.

General Responsibilities

General responsibilities are the typical day-to-day tasks for the role.

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  Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical.
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  Liaise with peers performing incident analysis and problem resolution management, to support the delivery of services to meet required KPIs, defining and recommending solutions where no precedent solution is available.
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  Proven experience in the provision of technical services to clients.
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  Ability to apply technology to contribute to the overall goals of the organisation.
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  Integrity in dealing with personnel, customer and supplier issues.
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  Demonstrated work history of ethical business practice.
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  Demonstrated experience in dealing with customers at all organisational levels.

Requirements

Key Experience, Skills & Abilities

Experience

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  Industry Experience - 2 years’ experience in IT outsourcing environment with a focus on Microsoft technologies.
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  Familiar with Microsoft Premier Support escalations.
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  Microsoft Cloud Products support experiences desired – M365, Azure.
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  Good Customer Services Experiences.

Qualifications

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  Relevant tertiary education highly desirable (degree in IT discipline preferred).

Certifications

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  Relevant Microsoft Cloud products certifications highly desirable.