Job Description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

INDIA GBS North America MSP - Associate Manager (MSP Admins / MSP Specialists).

Rairing for requisition to hire Associate Manager for the North America MSP team to support the continued growth of the business and establish a sustainable leadership structure. The team currently consists of 30 members supporting 50+ highly critical client accounts across two distinct functions - MSP Specialists (Client Delivery) and MSP Admin. At present, both teams are managed by a single Associate Manager, resulting in a disproportionate span of control and creating a single point of dependency for day-to-day operations, performance management, client escalations, coaching, process governance, and service delivery. As the department continues to expand through new client onboarding and process transitions, dedicated leadership for each function has become an operational necessity. Assigning one Associate Manager to manage the MSP Specialist (Client Delivery) team and a second Associate Manager to oversee the MSP Admin team will improve operational oversight, strengthen accountability, enable faster decision-making, enhance employee development, and ensure consistent service delivery across all 50+ client accounts.

• Help meet established schedules or resolve technical or operational problems
• Provide support and collaborate with onshore partners and clients
• Coordinate and facilitate all employee on-boarding activities
• Assess and audit quality of work according to established metrics, goals and expected performance levels for all team members; provide feedback and coaching as needed in partnership with manager
• Identify areas of process improvement and provide recommendations to streamline efficiencies
• Act as first point of contact for escalations - investigate root causes and provide recommended next

steps

• Collaborate on special projects
• May act as a consultative partner who appropriately manages expectations and communicates process/project plans and timelines
• Meet or exceed assigned daily/ weekly account goals
• Regularly monitor and motivate team to meet performance scorecard to ensure all SLAs and KPIs are being met
• Act as gatekeeper for process documentation and assist manager with reporting
• Ensure that requisition activity is properly documented including candidate disposition to meet compliance and SLA/ KPI tracking
• Maintain working knowledge of RSR and other up-to-date recruiting methodologies
• Act as backup to manager in communicating with client and team members

what you need to bring:

• Strong customer focus and customer service skills
• Degree holder with atleast 5-6 years experience in MSP account management
• Should have at least 2 years of experience managing a team of 20 team members and excellent stakeholder management.
• Familiarity with vendor management systems (VMS) and payroll tools/solutions
• Excellent communication, multitasking and organizational skills
• Experience in researching complex issues and developing recommended actions
• Strong analytical skills, a data-driven approach to decision making and a systems-thinking style
• Problem solving
• Possess strong interpersonal skills and some ability to analyze, explain, and draw logical
• conclusions from operational, financial, regulatory and/ or business data
• Track record of high achievement
• Demonstrated success working on teams
• Experience describing and documenting specific requirements
• Superior consulting, leadership, management, and mentoring skills
• Ability to take direction and execute a plan
• Must be detail oriented with a concern for quality expressed by continually initiating system and process improvements

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.