Job Description

Purpose of Position: The Associate Manager is responsible for the overall performance, staffing, compliance, and operational effectiveness of Shelter Veterinary Services. This role provides direct management of staff, ensures high-quality animal care, and drives operational and financial outcomes in alignment with organizational goals.

Responsibilities

• Manage and develop an effective staff: providing effective communication, leadership, guidance and resources. Determine staff qualifications and competency; recruit, interview, select, hire, train, orient, mentors, evaluate, coach, counsel, discipline, and reward. Establish and monitor staff safety and regulatory compliance.
• Establish clear performance expectations and ensure accountability through regular feedback and formal evaluations.
• Oversee daily operations of Shelter Veterinary Services, ensuring patient care capacity, workflow efficiency, and service quality meet organizational standards.
• Partner with site leadership to align staffing, scheduling, and resource allocation with operational needs, adjusting in real time as necessary.
• Own and manage staff scheduling, time-off approvals, and coverage planning to ensure consistent service delivery.
• Ensure consistent execution of standard operating procedures and lead the development, implementation, and continuous improvement of SOPs.
• Regularly serve as floor manager, providing hands-on operational support and leadership presence (approximately 25% of time).
• Ensure internal and external patron experiences with SVS reflect the company’s mission, brand and core values.
• Schedule staff and review productivity to best align people resources. Work with Team Leaders to create daily work plans ensuring maximum efficiency while maintaining high standards of patient and patron care.
• Oversee training for staff and volunteers and assist with the creation of training plans and ongoing evaluation.
• Understand and support, as needed, the financial functions of the department, including but not limited to accounts payable, payroll, and daily deposits.
• Serve as a safety officer for the department, responsible for understanding and ensuring compliance with OSHA, DEA and FDA, and applicable state and local agencies
• Maintain DEA and DORA licenses for BC/MC/SLV/HEC shelters and Chief Veterinarian
• Oversee and coordinate internal and external training programs, including internship, externship and apprenticeship programs, for veterinary assistants and veterinary technicians.
• Oversee inventory management, including medical supplies and controlled drugs, to ensure availability while minimizing waste and cost. Oversee upkeep and maintenance of medical equipment and instruments.
• Perform euthanasia and related tasks; train staff as needed
• Perform shelter opening and closing duties as needed.
• Represent the organization internally and externally with integrity, serving as an ambassador of the mission and brand
• Address escalated patron or stakeholder concerns (including foster parents) with professionalism and resolution-focused leadership.

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and business partners. Communication and contact must be clear, understandable, cooperative, professional, and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources.

Organizational Key Competencies

• Job Knowledge
• Excellence
• Adapting to Change / Agility
• Dependability
• People Care

Leadership Core Competencies (if position has direct reports)

• Project and Process Management
• Delivering Results
• People Leadership

Position Core Competencies

• Analytical Thinking
• Conflict Management
• Financial Acumen
• Fiscal Responsibility
• Strong Management skills
• Innovation
• People Development
• Strategic Thinking

Supervisory or Managerial Responsibility

• Veterinary Technicians
• Veterinary Assistants
• Team Leaders
• Foster Care Associates
• Volunteers

Travel

• This position may require travel to different work sites

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical, dental, and vision)
• Flexible spending accounts
• League-paid Life and Short-Term Disability Insurance
• Paid Time Off (PTO)
• Paid Sick Time
• Sabbatical
• Holiday Pay
• 401(k) with matching
• RVTs are eligible for student loan reimbursement
• CE allowance
• and more!

Compensation: $62,322 - $67,000 annually (starting pay commensurate with market, experience, and equity)

Work Conditions and Physical Requirements

Performs work primarily in an office setting. Potentially prolonged periods of sitting and repetitive motion. May work in an area with high noise level. Potentially subject to animal bites and scratches. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Occasional lifting with reasonable accommodation.

Posting will remain open until filled, with a minimum posting period of 5 days.

Requirements

Position Qualifications

Knowledge/Skills/Abilities

• Demonstrated success in customer service
• Intermediate knowledge of Microsoft Office required
• Must possess excellent interpersonal, verbal, and written communication skills
• Demonstrated capability to organize work efficiently, set priorities and establish plans or timetables for achieving goals
• Demonstrated effectiveness as a leader capable of influencing and motivating others to success toward a common goal

Required

• Education: Associates degree or equivalent experience
• Work Experience: Two years of professional experience working with animals and one year of experience in a supervisor or lead role
• Special Training, Certification or Licensure None

Desired

• Degree and/or certification in veterinary related sciences
• Experience working with volunteers and the public