Job Description

The Role

This position will lead the soft services and tenant engagement activities for the assigned Commercial property, ensuring proper upkeep of operations, landscape, pest control, and building sustainability. You will also manage and oversee the performance of service providers, supervising arrears management processes and managing budgets versus expenses.

Job Responsibilities

• Act as the primary liaison for tenants and clients, ensuring responsive communication and alignment with service expectations.
• Lead daily operations of soft services, ensuring consistent quality and client satisfaction.
• Strategically plan and manage property services, common area upkeep, and support functions.
• Conduct regular inspections to assess service adequacy, safety protocols, and maintenance needs.
• Oversee housekeeping and pantry services, ensuring adherence to SOPs and defined standards.
• Collaborate with housekeeping executives to refine workflows and implement best practices.
• Train and brief staff on operational procedures and service benchmarks.
• Manage tenant relationships and align service delivery with client expectations.
• Develop site-specific housekeeping schedules and eco-friendly initiatives.
• Analyze complaints and implement corrective actions.
• Lead landscape management, ensuring health and visual appeal of green zones.
• Lead and manage all aspects of landscape upkeep across the property, ensuring consistent quality, health, and visual appeal of green spaces.
• Monitor daily horticultural activities including lawn care, pruning, irrigation, pest control, and seasonal planting.
• Prepares and manage annual budget for submission

Job Requirements

• Degree in Building Maintenance, Civil Engineering or a related discipline.
• At least 8 years of relevant experiences in property management, conversant with local building codes and regulations.
• Possess sound knowledge of potential work hazards, safety procedures and public safety matters.
• Possess good working knowledge of fit-out projects, landscape and operations
• Proficient in MS Office Applications (Word, PowerPoint and Excel). Experience working with SAP will be an added advantage.
• Excellent team player with strong initiatives, communication and interpersonal skills.