Job Description

As the Associate Manager - Operations, you will manage priorities in a customer-centered warehouse environment that generally has ten or less employees without additional levels of leadership on site and no people leaders as direct reports. You will have at least two or more direct reports, which can include Operations Associates, Drivers and/or an Administrative Coordinator. You will interact with other internal departments such as Sales in addition to external customer support and interactions. You will provide customer service through order fulfilment and problem resolution. You will oversee key performance indictors (KPIs) to maintain and improve service quality.

Responsibilities:

• Manages warehouse staff in all functional areas including training, coaching, and counseling
• Management responsibility of a location that could include multiple warehouse management systems and/or multifaceted customer value added services
• Partners with cross functional teams and service providers on pre-sales feasibility/cost analysis
• Completes operational activities on-time and update internal partners such as Sales and Operations Management
• Coordinates with stakeholders and provides operational support for project deliveries
• Reviews and improves the efficiency of existing processes and procedures
• Ensures operational activities are within budget, including management of department costs and expenses
• Tracks and reviews performance of service providers (3PL warehouse, Customs brokers, Local transporters, Forwarders, etc.)
• Reviews service provider invoices are in accordance with contract and work closely with AP for payment process
• Responsible for facility and related Health, Safety and Environment requirements
• Ensures customers’ delivery requirements and expectations are fully understood and met
• For International Positions - possess strong understanding of Custom Laws, Clearance procedures and HSN Classification with its regulatory requirements
• May manage employees in a unionized environment

Qualifications:

• High School Degree or Equivalent required; Bachelors Degree preferred
• Licenses/Certificates/Designations – Forklift Certification preferred
• 4 years warehouse and distribution operations experience
• 2 years supervisory or lead experience in a warehouse environment
• Ability to operate a forklift or have the ability to obtain a forklift
• Ability to effectively communicate
• Customer service oriented
• Self-driven, ability to work in a fast-paced environment
• Basic computer skills
• Ability to travel up to 25%

Working Environment: Warehouse – Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.

Physical Expectations:

• Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds
• Work may require excessive bending or stooping
• Employee required to climb ladders
• Employee required to use hand tools
• Employee uses heavy machinery (e.g., forklift, etc.)