Job Description

The purpose of the HR Business Partner (HRBP) role is to provide strategic HR support and guidance to assigned departments, ensuring the effective delivery of HR services, aligning people strategies with business goals, and promoting a positive employee experience. The HRBP drives employee relations, talent management, and organizational development while ensuring compliance with policies and best practices.

Associate Manager-HRBP

Education:

• Preferably a College graduate of any Social Sciences course or equivalent education

Experience:

• At least three to four years of HR experience preferably in a BPO/Call Center

Mandatory Skills:

• Communication Skill (Spoken)

• Communication Skill (Written)

• Customer Service Orientation

• Team Orientation

• Drive for Results/ Execution

• Thriving in Change

• Expertise/ Analytical Skills

• Problem Solving

• Performance Management

• Planning, Organizing, Controlling

Preferred Skills:

• Conflict Management

• Influencing / Negotiating

• Conflict Management

• Influencing / Negotiating

• Change Management

• Training Needs Analysis

• Training Design & Development

• Stakeholder and Relationship Management

• Computer Literacy

• Product Knowledge

• Discipline Management

• Partnering

• Innovation

• Negotiation and Retention Skills

• Presentation Skills

• Facilitation Skills

• Coaching and Counselling

• Process Improvement

• Creative Thinking

Roles & responsibilities:
Service Delivery

• Provides comprehensive HR service to assigned accounts and/or departments.

• Proactively advises on HR best practices and where necessary takes a hands-on role in closing Junior-level to mid- level disciplinary actions.

• Supports the Account Lead and program managers on HR matters such as onboarding, employee relations, talent retention and engagement.

• Provides day-to-day HR services delivery and ensures adherence and compliance to HR processes and targets.

• Supports the implementation of corporate mandates and initiatives.

Employee Relations

• Ensure the consistent implementation of the Company’s Code of Conduct and Discipline Management Process

• Handles employee queries and concerns as escalated through HR Web, email, etc.

• Facilitate discipline management orientation and guidance sessions.

Employee Engagement

• Conduct FGD sessions and other feedback gathering mechanisms gather insights and information relevant to resolving employee related concerns.

• Encourage employees to participate in any of the company’s events and engagement activities.

• Lead and facilitate retention talks to employees who are contemplating to leave the company.

Business Partnering

• Attend or hold weekly/ regular touch base meetings with assigned program managers/ leaders

• Collaborate with program managers on action items and strategy conceptualization and implementation to address program concerns related to people

• Reviews and analyses attrition data including headcount, reasons, market forces and costs.

• Coordinates and collaborates with other HR function heads/ teams to settle HR concerns on payroll, movement, data and other people related issues.

Report/Admin Tasks

• Processing/ sending of employee notices related to separation

• Review and approve employee movements as submitted in Sagilfie or any HR Tool.

• Prepare, maintains and submits all reports as assigned before any set deadline

• Suggests innovative ideas that would challenge status quo and improve current systems and procedures

Quezon City, Bridgetowne ZetaPhilippines