We are looking for customer centric and strategic Associate Manager to be part of the Site Pod and Platform Operations team for Gap Online. This role involves close collaboration with cross functional partners and is responsible for supporting the development of site tests from start to finish including ideation, design, execution, and deployment planning. This role will own the coordination and project management of tests end to end including development of test briefs, dev timelines and coordination of Jira tickets.
This candidate will strive to optimize and improve the customer journey holistically while balancing business needs, brand priorities and technical limitations. The ideal candidate for this role is analytical, a creative thinker, an excellent collaborator and a self-starter that is comfortable operating in a rapidly changing environment.
Partner with Senior Manager on test selection, sizing, prioritization, experience ideation, test design, audience selection, creative direction, strategy alignment
Gather and organize needed actions to active a test
Own build notes, partner with team and technical managers to define test requirements
Provide daily updates on test status, needed actions, and risks/issues
Own test brief for test design for UX and Digital Partners
Manages changes during the UX Development portion of the project workflow.
Acts as a first line of support for cross-functional teams when production issues occur.
Proactively seeks out opportunities to learn more about business processes and systems
Support test iterations based on post test analytics
Builds competitive sweeps of the marketplace to help the team stay informed with new and innovative experiences.
Bachelor’s Degree or equivalent work experience.
3 years of marketing, product or merchandising planning and execution experience in retail/ecommerce.
Proficiency with organizational programs (OneDrive, SharePoint, SmartSheet, Airtable).
Knowledge of with ecommerce content management and testing tools (CMS, Optimizely, TestFlight)
Understanding of ecommerce content management processes, including direct experience with site and app tools and technologies.
Experience in managing and communicating deliverables for multiple projects at any given time.
Highly process-oriented with superior skills in defining business processes.
Self-motivated, assertive and driven. Ability to work well independently and within a group setting while mindful of time-management and efficiencies.
Superior ability to multi-task and track many moving parts.
Ability to influence and coordinate activities among cross-functional and cross-brand teams.
Thrives and remains poised in a fast-paced environment.
Must be highly detailed oriented.
Excellent oral, written communication and interpersonal skills, as well as an ability to work effectively with all levels within the organization.
Gap Inc., a house of iconic brands, is the largest specialty apparel company in America. Its Old Navy, Gap, Banana Republic, and Athleta brands offer clothing, accessories, and lifestyle products for men, women and children. Since 1969, Gap Inc. has created products and experiences that shape culture, while doing right by employees, communities and the planet. Gap Inc. products are available worldwide through company-operated stores, franchise stores, and e-commerce sites. Fiscal year 2023 net sales were $14.9 billion. For more information, please visit www.gapinc.com.
