Job Description

Work Flexibility: Hybrid

Join a dynamic, international environment where you will lead regional event operations and shape how events are planned, sourced, and delivered across EMEA and LATAM. This role combines people leadership, operational excellence, and process innovation, giving you the opportunity to drive measurable improvements in efficiency, compliance, and system adoption.

What you will do

• Lead and develop a geographically dispersed team, setting objectives, managing performance, and ensuring succession planning is in place
• Allocate workload and monitor capacity to ensure all sourcing activities and projects are delivered in line with service level agreements
• Drive the execution and continuous improvement of event sourcing strategies to increase efficiency, cost effectiveness, and compliance adherence
• Oversee the adoption and optimization of event management and booking systems (including Cvent and travel tools), improving data accuracy and reporting outputs
• Ensure all event activities comply with regulatory standards, data privacy requirements, and internal procedures by regularly reviewing and updating processes
• Partner with cross-functional teams (Marketing, Education, Travel, Finance, and Compliance) to align event delivery with commercial and operational goals
• Lead continuous improvement initiatives across tools, systems, and workflows, incorporating vendor management best practices and industry standards
• Resolve complex event, supplier, or system-related issues, ensuring high-quality, compliant, and timely outcomes
• Regional scope across EMEA and LATAM with collaboration across global teams

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What you will need

Required qualifications

• Minimum 6 years of professional work experience
• Minimum 1 year of experience in a customer service or operations-related role
• Minimum college-level qualification
• Fluency in English
• Proficiency in Microsoft Excel

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Preferred qualifications

• Bachelor’s degree
• Fluency in Spanish (highly preferred)
• Experience managing a team (highly preferred)
• Experience in vendor or supplier management
• Experience within the Medical Device or Pharmaceutical industry
• Knowledge of compliance frameworks relevant to healthcare or regulated environments
• Experience using event management, expense, and booking systems (e.g., Cvent, Concur, or similar platforms)
• Knowledge of travel industry processes and global booking systems

Travel Percentage: 10%