Job Description

Job Purpose:

• Responsible for onboarding and off-boarding processes with a focus on continuous improvement and digital transformation.
• Act as a strategic partner to HR and business leaders to embed a culture of employee centricity and operational excellence.
• Responsible for recording and maintaining data on Mashreq HRMS and all HR OPS.
• Responsible for initiatives to improve employee engagement, onboarding, and off boarding processes aligned with organizational culture and business goals.

Key Result Areas:

HR Help Desk:

• Responsible for managing the employee experience, First/Single point of contact for all HR related queries.

• Policy/process guidance responsible for responding to all employee queries/concerns addressed to the employee experience.

• Analyze the call flow to identify/highlight areas of concern and assist in finding possible ways of reducing them.

HRMS Management:

• Primarily responsible for the creation of employee profiles, jobs & organization linkage.

• Maintenance of HRMS – New Joiners, Transfers, Promotions, Increments, resignations etc.

Other Responsibilities:

• Employee Insurance: Maintaining MIS, Card Issuance for employee and dependents.

• Act as “maker” for staff OD facility management on Flex-cube.

• Act as “Maker” for the payroll process. • Responsible for all onboarding/off boarding process.

• Handling all the governmental relations (Social insurance, taxation, etc...)

• Responsible for the employee confirmations & annual contracts renewal.

• Managing the outsource agency and all personnel activities related.

• Investigating and resolving employee relations disputes.

• Responsible for the Custody and reconciliation of staff files.

• Maintain high-quality, timely reporting and strengthen employee support processes.

• Regularly test and review the RCSA.