Job Description

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

As a Credentialing Associate Manager at SonderMind, you will play a critical role in connecting providers to clients. This is a key leadership role responsible for the operational excellence and daily performance of the credentialing function post-approval. This role serves as the critical link between management's strategic goals and the team's execution, focusing on achieving results through effective task assignment, guidance, and supervision of direct reports. The person in this role is expected to drive minor process and policy changes to resolve operational bottlenecks, apply structured problem-solving to team issues, and ensure strict compliance with all internal and external regulations. Success is defined by consistently meeting departmental KPIs, ensuring providers are billable promptly, and actively developing the performance and capabilities of all direct reports. The person in this position will report directly to the Manager of Credentialing Operations. You will be at the forefront of our mission to make therapy accessible for all.

Successful candidates will be able to communicate effectively, think critically to resolve issues, be willing to learn and open to feedback, and have a high level of attention to detail. Your work at SonderMind will offer you the chance to leave a lasting legacy in the world of mental health.

Essential Functions

• Achieve results through others by effectively assigning, managing, and monitoring daily tasks and complex workflows for direct reports
• Investigate and resolve provider issues related to credentialing, collaborate with other departments, and ensure that all inquiries, concerns, and requests are addressed promptly and effectively
• Execute against core business deliverables with limited guidance and direction from the manager, demonstrating the ability to manage multiple projects and deliverables in parallel.
• Assist with NCQA Accreditation preparation, updates, and submission
• Report to internal leadership on a regular basis identifying risks, mitigations, and additional opportunities
• Ensure the team adheres to all internal Standard Operating Procedures (SOPs) and effectively interprets established external policies (payor, state licensing, federal) for direct reports.
• Other responsibilities and ad-hoc projects based on business needs.

What does success look like?

• Within one week, the current credentialing SOPs and checklists are reviewed and fully understood. You can articulate the steps for both initial enrollment and re-credentialing without reference.
• Within two weeks, all direct reports have been met individually. You have begun to document their current workload, key challenges, and immediate development needs/strengths.
• Within one month, reach a level of efficiency across your duties, including owning the direct management of each of your reports. You have identified 1-2 immediate, low-hanging fruit process bottlenecks (e.g., a missing signature step, a redundant form) that can be corrected quickly and communicate the proposed fixes to your manager.
• Within two months, all departmental KPIs, particularly those related to payor credentialing timelines and success, are consistently meeting or exceeding organizational targets for the month

Who You Are

• Minimum two years of experience in provider Credentialing
• Minimum one year of experience with insurance credentialing
• Minimum two years of experience in a people leadership role
• Strong understanding of credentialing processes, CAQH, and payor enrollment requirements in a behavioral health context
• Experience working within NCQA Standards and a high working knowledge of the standards and updates
• Exceptional attention to detail
• You’re intellectually curious and naturally pull the string until you find the answer
• Motivated and eager to learn, ability to adapt to new technologies, processes and workflows
• Proven ability to break down simple problems using available resources and stakeholders to develop proposed solutions
• Flexibility to work in a fast-paced, dynamic environment
• Goal-oriented with a strong drive to achieve results at a team-level

Our Benefits

The anticipated salary rate for this role is between $64,000-$80,000 per year. In addition to base salary, this role is eligible to participate in our bonus incentive program.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.