Job Description

Summary

The Associate Manager, Content Integration is a role responsible for the successful integration, governance, and ongoing management of third-party and partner learning content across The IIA’s digital learning portfolio. This role sits within Learning Content Development and partners closely with Instructional Design, LMS Operations, Licensing, Finance, Marketing, and external content partners to ensure integrated content aligns with IIA competency frameworks, portfolio placement strategy, quality standards, learner experience expectations, and revenue objectives.

This position owns the end-to-end operational execution of content integration—from contract interpretation and project planning through ingestion, quality assurance, launch, reporting, and lifecycle management. The role also serves as the primary curriculum alignment lead for third-party and co-developed content, ensuring consistency across learning paths, subscriptions, certificates, and bundled offerings.

Key responsibilities include managing the status of projects across teams, collaborating with external content partners and internal teams, and supporting the strategy and new product development in partnership with the portfolio team. This role works with authors and subject matter experts, providing timely communication to internal stakeholders regarding project milestones, etc. The role develops and oversees multiple projects simultaneously, ensuring efficient execution of processes and project plans to support the future vision. This role is responsible for analyzing competitors in the market to support decision marking and identify content integration opportunities as well as the regular creation of usage reports for stakeholders.

Essential Duties and Responsibilities

Content Integration & Product Operations

• Own and manage third-party and partner content integration across OnDemand, digital products, certificates, and subscription offerings.
• Lead integration projects from intake through launch, coordinating timelines, dependencies, and deliverables across internal teams and external partners.
• Ensure accurate ingestion, configuration, and quality assurance of content within the LMS and related delivery platforms.
• Maintain governance standards for content quality, metadata accuracy, CPE designation, pricing, and learner experience.

Curriculum Alignment & Learning Architecture

• Serve as the operational lead for aligning third-party and partner content to the IIA competency framework.
• Partner with Instructional Design and Curriculum Development teams to ensure consistent learning objectives, assessments, and learner journeys across integrated content.
• Support development of curated learning paths, bundles, and subscription offerings by ensuring integrated content fits coherently within the broader curriculum architecture.

Contract Interpretation & Partner Enablement

• Review third-party and partner agreements to extract and operationalize key requirements, including:
  • Content usage rights and restrictions
  • Revenue share and reporting obligations
  • Update, maintenance, and refresh cycles
• Serve as the primary operational point of contact for established content partners and resellers.
• Support renewal and renegotiation cycles by providing performance data, usage insights, and operational impact analysis.

Revenue Monitoring & Reporting

• Track and report performance of integrated content across multiple modalities (OnDemand, certificates, subscription inclusion, bundled products, etc.).
• Partner with Finance to support forecasting, partner reporting, and revenue reconciliation.
• Maintain ongoing inventory and usage reporting to inform portfolio decisions and product strategy.

Cross-Functional Coordination

• Collaborate closely with Instructional Design, LMS Operations, Licensing, IT, Marketing, Finance, and PMO to streamline integration workflows and reduce time-to-market.
• Coordinate prioritization and sequencing of integration work to align with business goals and launch calendars.

Continuous Improvement & Process Optimization

• Identify and implement operational efficiencies in content integration, partner management, and reporting workflows.
• Contribute to the evolution of standards, templates, and SOPs related to third-party content integration.
• Stay informed of emerging trends in digital learning delivery, content partnerships, and learning technology.

Supervisory Responsibilities

None.

Essential Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong program and project management skills with the ability to manage multiple concurrent, high-impact initiatives.
• Demonstrated experience coordinating work across multiple internal teams and external partners.
• Demonstrated ability to analyze program usage and customer satisfaction data, synthesize findings, and create clear summaries and recommendations to support stakeholder review and decision-making.
• Experience interpreting contracts and translating business terms into operational requirements.
• Ability to manage complex content libraries with a high degree of accuracy and attention to detail.
• Experience with adult learning instructional design models and methods.
• Strong written and verbal communication skills, including the ability to present data and insights to leadership.

Preferred Qualifications

• Knowledge of instructional systems design (ISD) principles and learning architecture.
• Familiarity with SCORM packages, content ingestion workflows, and API-based integrations.
• Experience working within an LMS environment, including catalog structure, enrollment logic, and learner experience flows.

Education and/or Skills:

• Bachelor’s degree in business, education or similar course of study.
• 3 or more years of experience in learning content development and management, project coordination / management and/or a role that supports learning product revenue.

Technical Skills

• Mastery of MS Word, PowerPoint, and Excel.

• SmartSheet experience preferred.
• LinkedIn Sales Navigator experience preferred.

Certificates, Licenses, Registrations

None required.

Language Skills

Ability to respond to common inquiries or complaints from members, customers, volunteers, and individuals in the broader business community. Ability to consolidate data from a wide variety of sources, interpret its meaning, and present such information in a meaningful way to top management and/or volunteers.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

Expert ability to work in a computerized environment with knowledge of Microsoft Office products. Web-related computer skills listed above.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk and sit. Specific vision abilities required by this job include close vision, distance vision and color vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

This position will require work in our Headquarters office in Lake Mary, FL 40% of the time (two days a week).