Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Associate Manager Client Technology in India.

This role offers the opportunity to lead and mentor a team of monitoring analysts while driving operational excellence in IT service delivery. You will oversee incident and problem management processes, ensuring timely resolution and proactive prevention of client-impacting issues. The position combines technical expertise in Windows Server administration, IT operations, and monitoring tools with strong leadership and people management skills. You will partner with cross-functional teams to implement process improvements, optimize workflows, and maintain service quality. This role provides exposure to global IT operations and the chance to influence technology strategy while supporting a 24/7 environment. It is ideal for candidates who thrive in dynamic, high-impact settings and enjoy balancing technical problem-solving with team leadership.

Accountabilities:

• Lead and mentor a team of monitoring analysts responsible for identifying and resolving technical issues before they impact clients.
• Manage individual and team performance, including onboarding, coaching, and career development planning.
• Oversee IT service delivery and ensure adherence to ITIL-aligned processes, including incident, problem, and change management.
• Collaborate with cross-functional teams to improve operational processes, expedite problem resolution, and implement preventive measures.
• Provide regular reporting and dashboards on key problem management KPIs, operational performance, and team progress.
• Balance competing demands across multiple projects, operational enhancements, and maintenance requests while maintaining high service standards.

Requirements:

• 7+ years of IT experience, including 0–1 years in a team leadership role managing 10+ people.
• Strong technical background in Windows Server administration, IIS, SQL troubleshooting, cluster management, and application support.
• Familiarity with monitoring tools such as Azure Monitor, LogicMonitor, SentryOne, or AppDynamics.
• Demonstrated ability to lead ITIL-aligned teams and apply problem-solving methodologies such as 5 Whys, RCA, or Kepner-Trego.
• Excellent communication, mentoring, and stakeholder management skills.
• Bachelor’s degree in Computer Science, IT, or related field; relevant IT certifications are a plus.
• Willingness to work rotational shifts in a 24/7 environment and travel regionally or internationally as required.

Benefits:

• Competitive salary with performance incentives.
• Flexible work arrangements with remote options.
• Comprehensive health, dental, and vision coverage.
• Opportunities for professional development and certifications.
• Exposure to global IT operations and leadership responsibilities.
• Paid leave and wellness programs to support work-life balance.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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