Job Description

• Responsible for managing customer relationships in the area of health & benefits.
• Responsible for the design and implementation of effective employee benefits (including voluntary benefits, regional/pooling) programmes and the subsequent day-to-day management of all client service activities.
• Responsible for profitability of clients within your portfolio. Ensuring that you and/or Client Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you.
• Responsible for actively cross selling existing clients.
• Responsible for retention.
• Responsible for implementing and maintaining compliance systems in accordance with the WTW Excellence Model.

Key Tasks

Overall management/control/development of the employee benefits programmes for assigned clients which include the following aspects of WTW service:

• Account Management

o Program management

 Design efficient plan designs and funding arrangements that fit client’s needs.

 Demonstrate proficient writing, oral presentation skills in client reports, recommendations, and presentations.

 Provide claims analysis reports, including loss ratio, frequency of the use, member

profile, etc.

 Legislative updates:

• Communicate Human Resources team any changes in local laws related to group life insurance, medical and dental benefits; and potential direct and/or indirect impacts on the company’s current benefits programs.

o Stakeholder management for excellence client service delivery

 Effective planning/coordination/communication/delegation/motivation within team to work as a coordinated Group.

 Developing the "total service programme" for each client by promoting the full range of Willis services where a need exists.

 Enhancing/building client relationships and getting to know clients including decision makers.

o Maximizing account profitability for each client by:

 achieving optimum remuneration consistent with competitive premium level as compared with services provided.

 managing credit control

 monitoring workload

• Account Administration

o Ensuring that the following are current for each client:

 Client Data File(s)

 Client Service Status Record (BOR)

 Minutes of Clients Meetings

 Communications in accordance with Group Standards

• Claims Escalation Management

o Timely claims escalation resolution and supporting clients in LOG escalations

• General

Enhancing Company’s profile amongst clients

Ensuring compliance with the requirements of Company’s Quality Standards

Ensuring no Errors & Omissions claim arises out of clients.

Building carrier relationship

Monitor/control workflow priorities in the team to ensure goals/target are achieved

• Assist/undertake any other duties as may be required.
• Minimum of 3-5 years’ experience in a Health & Benefits consulting or brokerage role, or
• from a C&B function in industry.
• SCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGI
• Excellent ability to communicate effectively with a strong focus on customer service.
• Good oral and written communication skills
• Deep knowledge of the Singapore vendor marketplace
• Technical proficiency in Singaporean employee benefits
• Broad understanding of compliance issues related to local legislation.
• Proficiency in Microsoft Office (especially Excel and Word).
• Proficiency in English language (Chinese language proficiency a plus)
• Competencies:
• Client Focus
• Influence and Selling
• Results Focus
• Collaboration
• Thought Leadership and Innovation

Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis. We support flexible working and this role will be considered on a flexible basis.