Job Description

About WTW

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.
We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
Together, we unlock potential.

About the team

The Bill to Cash (B2C) India team plays a critical role in driving operational excellence and delivering seamless financial and operational outcomes across the organization. Led by the Country Lead, the team works closely with the International & Western Europe B2C GSD leadership and India Business Operations to ensure strong local alignment and global consistency.

This leadership-driven team is responsible for planning, managing, and optimizing all Bill to Cash operations across India, including oversight of third-party operations. As a key part of the global B2C function, the team collaborates closely with country leads and stakeholders worldwide to strengthen processes, drive operational transformation, and enhance efficiency.

With a strong focus on governance, strategic alignment, and continuous improvement, the B2C India team is committed to delivering high-quality operations, supporting business growth, and contributing to the broader global vision of operational excellence.

• Operating within a regional structure, this highly collaborative role is responsible for leading the Bill to Cash (B2C) team within India, ensuring delivery of free cashflow and effective debt management for the Corporate Risk and Broking and Health & Benefits businesses.
• The role holder will drive the standardisation of business processes and maximise adoption of the technology ecosystem to optimise cashflow and operational efficiency across the India market.
• Liaises with offshore counterparts to ensure that B2C operations supporting India are delivering the expected level of service to the business and are compliant with relevant local regulatory, tax and technology‑system constraints
• Ensures that B2C policies and process standards are consistently adhered to by both onshore and third-party teams supporting India.
• Builds strong relationships and works cross-functionally with client-facing teams, finance, and treasury within India to enhance overall business performance.

The Role

Key Accountabilities

• A key member of the Global Bill to Cash (B2C) team, accountable for developing the long-term strategy for the B2C function within India

• Develops and manages the annual and long-term budgets for B2C operational expenses in India, in collaboration with the International & Western Europe B2C GSD Lead and Head of Bill to Cash APAC.
• Leads strategic planning for B2C operations in India, continuously transforming business-as-usual activities by identifying opportunities and building business cases for transitions, technology, and automation.
• Manages the B2C team in India by providing direction and support and resolving any escalations from local or third-party teams (If Applicable)
• Ensures B2C policies and process standards are adhered to across both onshore and third-party operations supporting India, driving consistency and implementing process improvements effectively.
• Establishes and monitors progress against key performance indicators to drive improved outcomes through the adoption of best practices, cascading these metrics appropriately within the country.
• Maintains robust financial, operational, quality, and regulatory controls.
• Ensures compliance with all internal and external legal and regulatory requirements, including SOX reporting obligations.
• Develops managers by setting clear expectations, conducting business reviews, and holding the team accountable for performance and success.
• Maintains a strong focus on cashflow and efficiency by setting performance targets that ensure effective cash management and successful client outcomes.
• Executes plans to upskill the workforce in line with WE DO, Enterprise Operations, and GSD talent strategies.
• Maintains close collaboration with the business to deliver on key operational priorities.
• Maintains a structured governance rhythm that ensures alignment across Finance, CRB, H&B and Business Operations for India B2C performance, priorities and escalations

Key Performance Drivers

• Commitment to working with shared leadership and in cross-functional teams

• Ability to supervise and manage multiple projects at the same time
• Strong creative, strategic, analytical, organisational, and personal negotiation skills
• Capacity to conceptualise as well as operationalise business strategies
• Ability to efficiently interact with business senior leaders
• Communicate a clear set of guidelines and expectations from the top down

Experience

• Bachelor's degree in business or related field (MBA preferred)

• Potential Industry Qualifications (i.e., CPA, CFA, CMA)
• Minimum 8+ years in operations management, including some tenure in complex, multinational, multi-site environments
• Demonstrated experience leading a large workforce and managing global, high-volume finance operations delivery teams
• Experience in operations management, billing and accounting process training, quality assurance, intelligent automation, and implementation of operating models driving process standardisation
• Understanding of key finance and cash metrics and associated performance indicators
• Experience and knowledge of financial reporting standards
• Experience in regulated environments

Competencies

• Knowledge of financial invoicing and fiduciary accounting
• People Leadership & motivational skills
• Stakeholder Management – particularly diplomacy and influencing skills
• Customer-oriented
• Strong communication skills
• Business Acumen
• Drive for Results
• Learning Agility
• Organisation Acumen
• Problem Solving

The Application Process

Stage 1: Online application and recruiter review

Stage 2: Live video interview or in-person interview with hiring manager and team

Stage 3: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com